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Nov. 2017Yerevan, Armenia
VivaCell-MTSKey Account Executive
Sep. 2015YerevanResponsible for full aspects of establishment of cooperation with Corporate clients via the direct sales and development business relationships with them.
Responsible for the sales related administrative tasks and reports.
Providing efficient and quality customer service to generate more sales and increase revenue.
Analyse customer mobile usage behavior to offer new services.
Keep Informs superior of any market changes, tactical issues related to sales product & services.
Coordination & follow up of customer service requests (Contract, billing inquiries & invoices).
Liaises effectively with concerned departments within & outside the Units in order to promptly and accurately address the operational, documentation and billing requirements of clients.
VivaCell-MTS (Armenian subsidiary of MTS Group)Key Account Support Specialist
Aug. 2010 - Aug. 2015Yerevan, ArmeniaResponsible for presales activities, find potential corporate clients and make offers.
Post sales service and support Sales team to develop the loyalty of corporate clients.
Coordinating calculation, invoicing and technical issues with respective departments/units to secure superior service.
VivaCell-MTS (Armenian subsidiary of MTS Group)Sales Assistant
Apr. 2008 - Aug. 2010Yerevan, ArmeniaSupport Sales team for presales and post sales activities
Proceed administrative tasks
VivaCell-MTS (Armenian subsidiary of MTS Group)Receptionist
Jul. 2007 - Apr. 2008Yerevan, ArmeniaRegistering incoming and outgoing correspondence
Receiving incoming calls and guests
Mkhitar Sebastatsi Educational ComplexArabic language teacher
Sep. 2006 - Jun. 2007Yerevan, Armenia
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