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Work Background
Lime Street WellnessHypnotherapist
Mar. 2022Lynnwood, WAOperate a private part-time wellness practice providing hypnotherapy and wellness services focused on helping clients overcome emotional and behavioral challenges. Key Contributions • Provide one‑on‑one client consultation and support using Cal Banyan’s 5‑Path Hypnosis methodology • Manage all business operations including scheduling, customer relations, marketing, and client records • Develop personalized programs to help clients overcome mental and emotional barriers • Maintain a client‑focused environment built on trust, communication, and measurable outcomes I enjoy seeing others expand in their awareness, conquer their fears and move past their phobias to live free from suffering. I provide in-person and distant Reiki sessions, 5-Path Advanced Hypnosis Sessions as well as 7-Path Self-Hypnosis training, and Intuitive Readings.
The New Bridge Radio ShowHost/Co-Producer
Sep. 2019 - Apr. 2024Bothell, Washington, United StatesThe New Bridge Radio Show was a weekly live program on WLTK-DB and a podcast focusing on self-actualization, positive change, and life lessons. Hosted by Kevin Mackey, it features interviews designed to inspire, motivate, and connect listeners to the next steps in their lives.
Longboat MobilitySales/Support
Jun. 2019 - May. 2025Greater Seattle AreaProvided mobile service support and device solutions for businesses utilizing mobile communication services, including operational support for Amazon delivery contractors. Key Contributions • Assisted small and enterprise clients with mobile device activation, configuration, and service changes • Supported troubleshooting of mobile device issues and service connectivity problems • Delivered customer service and technical guidance to improve device functionality and service adoption • Built strong client relationships through responsive support and product knowledge
AT&T MobilityNOC Tech
Nov. 2007 - Jun. 2018Redmond WAMonitored and maintained wireless network infrastructure, diagnosing and resolving network incidents impacting customers and service performance. Key Contributions • Monitored nationwide wireless network components through remote network operations systems • Diagnosed service disruptions and coordinated with field technicians to restore network functionality • Escalated critical network incidents and ensured rapid resolution of customer‑impacting outages • Maintained detailed operational reports and incident documentation
MicrosoftMSI Agent (volt)
May. 2007 - Nov. 2007Bothell, Washington, United StatesProvided pre‑sales product and licensing guidance for Microsoft enterprise and desktop software solutions. Key Contributions • Assisted customers with Microsoft licensing options including volume licensing programs • Provided product information for server software, desktop applications, and developer tools • Supported customers in identifying appropriate solutions for business technology environments
Cingular Wireless (TekSystems)Project Analyst
Dec. 2006 - Jan. 2007Bothell, Washington, United StatesCoordinated maintenance and operational reporting within the Network Operations Center. Key Contributions • Scheduled and tracked maintenance activities for GSM, UMTS, and TDMA network infrastructure • Coordinated communication between technical teams and operational leadership • Produced reports on scheduled and emergency repairs including E911 network services
Cingular Wireless (TekSystems)CHD Help Desk Lead
Aug. 2005 - Dec. 2006Bothell, Washington, United StatesLed contractor support operations assisting field technicians performing cellular tower maintenance. Key Contributions • Supervised a team of six technicians supporting contractor check‑in and maintenance processes • Coordinated tower shutdown and restoration during scheduled maintenance activities • Managed reporting for staffing, scheduling, and operational performance • Assisted with troubleshooting network issues impacting wireless services
Cingular WirelessBusiness End User Care Specialist
Nov. 2004 - Jul. 2005Bothell, Washington, United StatesDelivered customer support for wireless service subscribers in a high‑volume call center environment. Key Contributions • Assisted customers with billing inquiries, service changes, and device troubleshooting • Maintained high service standards while handling large call volumes • Provided clear technical explanations to help customers resolve handset issues
Interact IncCustomer Service Agent
Jan. 2004 - Aug. 2004Greater Seattle AreaProvided technical support for RHAPSODY digital music service. Key Contributions • Assisted customers with software installation and CD burning issues • Troubleshot RealPlayer and streaming service problems • Delivered customer support in a small, highly collaborative call center environment
Hewlett PackardWorldwide Escalation Manager (CDRW)
Jan. 1999 - Nov. 2002Bothell, Washington, United StatesManaged high‑level technical escalations related to HP optical drive products. Key Contributions • Led cross‑functional teams to resolve complex technical issues affecting global customers • Delivered product training to international support teams using early virtual classroom technology • Redesigned call reporting categories to identify product‑specific failure trends • Process improvements adopted by multiple HP support divisions
Hewlett PackardTechnical Support Agent
Aug. 1994 - Jan. 1999Bothell, Washington, United StatesProvided technical support for HP computer systems and backup devices. Key Contributions • Diagnosed and resolved hardware and software issues for business computer systems • Supported tape backup, CD‑RW, and DVD hardware troubleshooting • Selected to participate in a design team focused on improving team collaboration and communication
Colorado Memory Systems (Hewlett Packard)Software Coordinator
Mar. 1989 - Aug. 1994Bothell, Washington, United StatesBegan career with Colorado Memory Systems, a data storage technology company later acquired by Hewlett‑Packard. Managed software media production and inventory supporting Colorado Backup tape drive products used for computer data backup and recovery. Key Contributions • Produced formatted QIC‑40 and QIC‑60 backup tapes and software distribution kits for Colorado Backup drive customers
• Operated and maintained Rimage duplication systems to replicate software media for product distribution
• Managed inventory of backup media, software packages, and distribution materials to support manufacturing and customer orders
• Maintained quality control for software duplication and media formatting processes
• Worked independently with minimal supervision while meeting production and fulfillment deadlines
• Supported operations within a 500‑employee technology company prior to its acquisition by Hewlett‑Packard in 1994
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