Dedicated professional with over 15 years of experience in customer service roles, including technical support agent, technical lead, and customer-facing project manager. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong background in customer service and call center operations, complemented by extensive data entry and reporting experience. Skilled facilitator, effective trainer, and problem solver known for implementing strategies that led to significant cost savings. Certified in conflict resolution, mediation, and hypnosis.More...