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Work Background
FNB NamibiaHead of Operations
May. 2025Windhoek, Khomas, Namibia
PAN - Payments Association of NamibiaDeputy Chairperson - EMoney Forum
Jan. 2025 - May. 2025
MTC NamibiaChairperson of the Monitoring and Evaluation Committee
Sep. 2024 - May. 2025Windhoek, Khomas, NamibiaMonitoring and Evaluation Committee (monitoring vendor SLA performance)
MTC NamibiaSenior Technical Regulatory Officer
Oct. 2022 - May. 2025Windhoek, Khomas, Namibia
MTC NamibiaSenior Legal & Technical Regulatory Officer
Jun. 2022 - Sep. 2022Windhoek, Khomas, Namibia
Namibia Training AuthorityProject Specialist
Aug. 2020 - Sep. 2022Windhoek, Khomas, Namibia
Tebello Consultancy #ONOChief Consultant
Aug. 2019 - Sep. 2022Namibia
MTN NamibiaCustomer Service and Operations Manager
Aug. 2017 - Jul. 2019Windhoek, NamibiaMy duties varied mainly around customer services and operations, ensuring that customers’ experience are smooth and with no hassle. I was responsible for managing and leading the customer services support\operations team that comprised of the support agents, service delivery, support engineers and projects teams. Essential Functions and Responsibilities: • Defining business processes and procedures including change control policies within the team; • Developing and implementing multiple strategies across diversified functional and operation areas. • Ensure sign-off of all training materials, operating procedures and collateral and ensure operational readiness by the time the product specialization or project is completed; • Risk Management – ensure that risks are identified, communicated and managed; • Active participation in project reviews; • Put contingency plans in place to prevent failures and enhance the customer experience; • Optimization of support costs within team; • Ensure effective project management in initiating, planning, executing, controlling and closing of projects; • Prepare weekly, monthly and annual reports on department. • Drafts detailed monthly and annual budgets; • Compilation of management reports and Annual Financial Statements; • Relationship Management, Service Level Management, Problem Management, Incident Management, Customer Service Support, Vendor Management and SLA. Additional portfolios and tasks: • Project Management • Risk and Information Security Management • Governance, Regulatory and Compliance Management • Marketing • Company Secretarial • Enterprise Risk Management
NedbankHead: Core Banking
Aug. 2016 - Jul. 2017Windhoek
NedbankFunctional Support Specialist
Mar. 2016 - Jul. 2016Sandton
NedbankManager: Core Banking System Support
May. 2015 - Feb. 2016Windhoek, Namibia
NedbankBusiness Analyst - Core Banking
Sep. 2014 - Apr. 2015Windhoek, NamibiaReviewing, analysing and evaluating business systems, user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Works with core teams to define and scope technically feasible solutions. Act as project leader on related projects from conception to implementation. Expected to excel at senior level client communications, facilitation and presentation. Provide professional and technical support in the development, installation and maintenance of business systems solutions. Provide Ad-Hoc Support by helping customers and stakeholders with ad-hoc calls. It can include custom report generation, data analysis, and the creation of temporary, custom data marts. Help with root cause analysis of Production issues. Identify opportunities to eliminate errors and implement process improvements. Recurring Data Quality Reports by generation of bi-weekly/monthly data quality reports. Monitors and tracks testing progress and ensures appropriate business communication throughout the all phases of the development lifecycle. Works closely with end-users to ensure proper testing/validation Monitor and execution of all user acceptances testing of new development and maintenance on core banking systems.
Bank WindhoekTraining Facilitator: Systems and Products
Apr. 2013 - Aug. 2014Windhoek, NamibiaResponsible for the efficient management and coordination of all systems and products related to training/learning. Ensure that the learning and training provided is in line with the development needs of the staff and in adherence with Bank Windhoek’s’ values. Ensure that training/learning is provided courteously, professionally and in accordance with the Banks’ policies and procedures. Responsible for training needs analyses which includes: Research and compilation of questionnaires and documentation to perform comprehensive analyses staff systems and products training needs in Bank Windhoek. Ongoing liaison with Branch Management to ensure that training interventions, effectively and efficiently address the skills needs of staff. Ongoing liaison with Branch audit to determine problem areas experienced by staff and in so doing seek to improve the quality and relevance of training interventions. Interpretation of and reporting on training needs identified. Responsible for development of systems and products course training material which includes: Development and customisation of training interventions to ensure that there is an alignment of the outcomes of learning with the required outputs of the learners i.e. training which ensures that learners have the skills and competence required to deliver on the objectives of the organisation. Development of new learning interventions, using training delivery best practice approaches, incorporating just-in-time learning, self directed learning, guided application of learning (coaching) in the workplace etc, Development of training/learning interventions and appropriate training aids which simulate the working environment as closely as possible. Maintenance of training/learning material Maintenance and Quality assurance of training material
Bank WindhoekTest & Support Analyst - Core Banking
Oct. 2012 - Mar. 2013WindhoekDevelop and execute test cases Analyze, document, and submit issues discovered during testing. Verify and close issues resolved during the release cycle. Compile both positive and negative test cases in respect of all new system implementations, enhancements or changes. Update test cases when appropriate to reflect changes in product functionality or requirements. Actively participate in planning, estimation, and prioritization processes to ensure successful execution of testing activities. Develop, execute, and support automated tests. Define appropriate tests required and associated test data. Gather and manage test data. Evaluate the outcome of each test cycle. Keep abreast of current methodologies, technologies, and tools, and proactively seek ways to incorporate them into testing efforts. Effectively contribute and implement new ideas to improve the software testing process. Exposure to Agile methodologies. Assist and support the department in its roles and functions. Perform UAT testing to verify system functionality and identify system bugs. Ensure operational Core Banking system issues are identified, tracked, reported on and resolved in a timely manner. Assist in the identification, definition and implementation of card system related upgrades and enhancements. Build and maintain regression test suites for both manual and automated testing for relevant software/applications supported. Provide feedback to and liaise with the development team regarding testing including successes and shortcomings. Daily support to external customers related to level 2 and 3 Core Banking queries and consult with development team when necessary. Provide effective and excellent customer service and quick turnaround times on Core Banking queries/calls logged and received in the CIH group of companies.
Bank WindhoekSystem Integration Specialist
Feb. 2011 - Sep. 2012Windhoek, NamibiaBenchmarking best practices and implement structures and procedures to manage the Bank's risk. Review and edit requirements, specifications, business processes and recommendations related to proposed solutions. Ensure issues are identified, tracked, reported on and resolved in a timely manner. Maintain regular contact with project managers, internal and external contractors to finalise the scope, business and technical specifications of projects and the resulting implementation plans and timelines. Coordinate installation, implementation and upgrades of new and existing software applications and or systems. Verify that test environments are available and ready for scheduled UAT testing. Compile test cases in respect of all new system implementations and or enhancements. Resolve enquiries and provide end-user support in respect of the various systems and applications.
NedbankAnalyst Programmer (Globus)
Jun. 2007 - Jan. 2011Windhoek, NamibiaStarted off at Nedbank as a Trainee Programmer, became a Junior programmer and eventually an Analyst programmer. Continued as a software developer responsible for developing add-ons to the Temenos Globus banking system as well as providing solutions for MIS reporting Took on system\application analysis, UAT testing and support activities where needed.
NedbankService Desk Agent
Aug. 2006 - May. 2007Windhoek, NamibiaFirst line support regarding all IT related issues and queries. Assisted the technicians with daily hardware related tasks that they were struggling with. Compiling of reports (Daily, Weekly, Monthly and Yearly). Under general direction provided end user support for incidents or requests. Ensured continued high levels of customer satisfaction. Maintained and updated Standard Operational Procedure manual. Maintained and analysed records in CRM/SSP Service Desk process. Identified internal and external support trends and takes steps to proactively prevent and/or solve problems. After about 8 months, I've moved to the software department, training for a programmer.
Olthaver & List Group of CompaniesService desk agent
Jan. 2005 - Jan. 2006Windhoek, NamibiaFirst line support. Assisting System Administrators and Engineers to effectively solve their logs. Log and assign calls to different parties (inhouse or 3rd party). Assisting users remotely.
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