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Work Background
Peet's CoffeeHuman Resources Business Partner
Sep. 2021 - Oct. 2025Act as multi-faceted business partner to support 5 retail district leaders and 51 store managers to drive employee engagement activities, implement employee relations’ initiatives, and facilitate employee “climate” surveys.
• Support 5 district leaders and 50+ store managers through scale and transition, delivering employee engagement strategies, climate surveys, and leadership coaching.
• Design inclusive leadership development frameworks that empower store managers to address diverse employee needs and improve retention.
• Lead confidential, high-sensitivity investigations and advise leaders on policy compliance and equitable conflict resolution.
• Collaborate across HR teams to deliver D&I training, embed values into programs, and advise on change strategies during COVID-related disruptions.
MOD PizzaPeople Business Partner
Jan. 2020 - May. 2021Bellevue, WA, United StatesPartnered with Regional Director, District, and Store Managers for all employee-related matters. Key Accomplishments:
• Partnered with field leadership to oversee people operations across 100+ locations and 2,000+ employees.
• Designed custom engagement strategies and toolkits that empowered managers to reduce conflict and boost team cohesion.
• Spearheaded COVID-19 response efforts for a 490-person region—applying agile change management to sustain operations and well-being.
• Improved collaboration between field and corporate teams through proactive communication strategies and data-based planning.
Armstrong Flooring, Inc.HR Manager
Jun. 2018 - Jun. 2019South Gate, CAHired to provide HR stability and improve employee relations during chaotic plant leadership transitions.
Key Accomplishments:
• Directed HR operations during leadership transition, including end-to-end recruitment, onboarding, and integration of key roles.
• Increased engagement by 12% year-over-year through new programs focused on transparency, trust, and team accountability.
• Introduced behavioral assessment tools (DiSC) and facilitated biweekly training sessions to promote alignment and reduce conflict.
Armstrong World IndustriesEmployee Relations Manager
Jul. 2014 - Apr. 2015Kankakee, ILKey Accomplishments:
• Implemented new interviewing procedure to formalize process and ensure consistency in hiring practices. • Managed college recruiting program including on-campus activities, plant interview day for multiple candidates as well as tailoring on-boarding process for bench hires.
Armstrong World IndustriesHuman Resources Manager
Apr. 2013 - Jun. 2018St. Helens, ORHR Business Partner for multi-shift ceiling tile manufacturing facility.
Key Accomplishments:
• Streamlined communication and collaboration between managers and departments by creating and implementing a “breaking down silos” engagement initiative for 135+ employees.
• Initiated and managed talent project that minimized attrition by 30% through the development and execution of effective recruitment strategies, efficient hiring processes, and revised job postings. • Led continuous improvement activities by utilizing Lead Methodology practices. Assessed training gaps and created improved training processes for increased focus on quality initiatives.
• Created leadership development initiatives for management team that utilized principles from the “5 Dysfunctions of a Team” book. Improved communication, trust, and management partnerships.
3MHuman Resources Supervisor
Dec. 2011 - Jun. 2013Plymouth, INKey Accomplishments:
• Designed and developed Plymouth Employee Involvement Teams to address plant-wide employee issues using Six Sigma (DMAIC) processes.
• Implemented weekly supervisor training to address team dysfunctions, improve interpersonal communication behaviors, and build trust between supervisors. • Improved labor relations climate by collaborating with union stewards and supervisors for bargaining agreement interpretation and compliance.
• Created grievance database to track number of grievances, related contract areas, and resolutions.
3MHuman Resources Representative
Feb. 2009 - Dec. 2011DeKalb, ILKey Accomplishments:
• Developed content and implemented employee engagement “Lunch & Learn” sessions covering a variety of topics for warehouse and office employee populations.
• Created performance appraisal and disqualification process for “team leads.” Reduced performance inconsistencies between buildings/shifts.
• Provided employee relations support to 600 non-union employees across three shifts at a multi-site campus. Maintained “floor time” in each building on each shift. • Coordinated hiring efforts including creating requisitions (Taleo), applicant tracking, interviewing (300+ candidates) and on-boarding (100+ new hires). Recruiting activities for all full-time and part-time warehouse, management, and office positions.
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