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Work Background
The St. Regis JakartaF&B and Events Service Experts
Nov. 2023South Jakarta, Jakarta, Indonesia• Delivered personalized guest service for restaurant and event operations • Handled special requests and resolved complaints with high satisfaction • Supported team during high-volume events & VIP guest operations • Maintained presentation standards according to brand guidelines
The St. Regis JakartaFood And Beverage Intern
Feb. 2023 - Jul. 2023South Jakarta, Jakarta, IndonesiaDuring my internship, I supported the in-room dining operations of a 5-star luxury hotel, with a focus on VIP and personalized guest service. My responsibilities included: • Preparing amenities and setting up VIP rooms according to Marriott standards • Delivering restaurant-level dining experiences inside guest rooms • Coordinating with kitchen and service teams for timely order execution • Handling guest requests and maintaining service excellence within a private environment • Ensuring service presentation, hygiene, and guest satisfaction at all times
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