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Work Background
PT Bank Central Asia Tbk (BCA)Senior Customer Service
May. 2021IndonesiaBanking & Financial Services • Handled and resolved customer complaints using CRM systems, supporting effective customer service and client relations. • Supported administrative and operational activities, including documentation, data handling, and coordination with internal teams. • Managed branch petty cash / operational expenses, including maintenance and vendor purchases, with accurate recording and reconciliation. • Worked effectively in a high-paced, target-driven environment, consistently handling multiple priorities under pressure. • Applied problem solving and analytical thinking to identify customer and operational issues and support appropriate resolutions. • Supported regulated financial operations as a WPPE-P certified professional.
PT Bank Central Asia TbkCustomer Service Staff
May. 2018 - May. 2021
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