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Work Background
RELY Workforce GroupOperations Manager
Jun. 2025 - Dec. 2025Charlotte, North Carolina, United StatesResponsible for the daily leadership and oversight of all distribution center operations. My role involved managing a team, ensuring the efficiency of logistics and supply chain processes, and maintaining a safe and productive work environment to meet business goals.
RELY Workforce GroupOperations Support Specialist
Jul. 2023Charlotte, North Carolina, United StatesAs an Operations Support Specialist, I was responsible for providing key operational and administrative support to the recruiting team using Dynamics 365 as our primary Applicant Tracking System (ATS). I enhanced team productivity and operational efficiency by creating Standard Operating Procedures (SOPs) and developing Dashboards for Data Analytics to support data-driven decision-making. My work ensured a seamless workflow and accurate records throughout the hiring process.
RELY Workforce GroupRecruiter
May. 2022 - Jul. 2023As a Recruiter, I was responsible for the full-cycle recruitment process, from sourcing and screening to offer negotiation and onboarding. I partnered with hiring managers to understand their talent needs and develop effective sourcing strategies to build a robust pipeline of qualified candidates.
ConcentrixMaster Trainer
Feb. 2021 - May. 2022San Salvador, El SalvadorAs a Master Trainer, I specialized in Learning & Development, designing and facilitating comprehensive training programs for new hires, tenured employees, and developing new leaders. I provided coaching tactics and strategies to new trainers and team leads to help them effectively guide their own teams and facilitate performance. I also implemented Performance Management strategies, including ongoing coaching and mentoring, to ensure our teams met and exceeded key metrics and business goals. I was responsible for identifying opportunities for Business Process Improvement within our training and operational workflows, which directly contributed to increased team productivity and overall efficiency.
TeleperformanceStrategic Partner Master Trainer
Jul. 2017 - Feb. 2021San Salvador, El Salvador
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