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Work Background
THE COURIER COMPANY NATIONWIDE LIMITEDBusiness Director
Jul. 2023 - Jul. 2025St Ives
Medidata SolutionsSolutions Consultant
Mar. 2022 - Jul. 2023Remote
eClinicalHealth LtdDirector of Customer Delivery
Nov. 2020 - Aug. 2021Huntingdon, England, United KingdomLead all operations associated with project timelines, customer satisfaction, budgets, and milestones for a programme portfolio. Ensure continuous process improvement by driving and monitoring progress against milestones and key decisions. Support key decisions by managing key stakeholder meetings and preparing analysis and data. Manage scope, change, issues and risk management for all assigned projects. • Worked closely with the client to prepare, adapt, and agree on all programme specifications. • Ensured alignment of objectives and met client timelines and deliverables by liaising with senior development team. • Reduced support costs by managing the seamless transfer of helpdesk from internal resources to an external supplier. • Delivered IT projects on time and under budget using culturally and geographically diverse project teams. • Increased business efficiency by leading and coordinating all operations associated with process improvement, product improvement, and identifying best practices.
AmgenManager CDM systems
Apr. 2017 - Nov. 2020CambridgeDelivered an up-to-date, scalable, and high performance EDC platform, including EDC platform upgrades by partnering with the EDC platform team. Offered study-level support for established system integration capabilities with EDC during study start-up, conduct, and closeout (study-level Rave Safety Gateway (RSG) mapping between Rave EDC and Oracle Argus systems). Balanced study-level system activities to maintain overall health of EDC platform. Utilised complex SQL programming to support ad-hoc Rave EDC data generation requests. Directed and assisted new EDC capabilities and clinical system integrations. • Steered and supported new robust Rave EDC data sharing mechanisms, such as API, webservices, and flat files within internal technical ecosystem. • Improved business performance by managing and delivering innovative and emerging technical solutions within the clinical trial landscape, including Webservices, eSource, and mHealth. • Gathered business and technical requirements and developed customised study-level solutions by partnering with the clinical study team and EDC provider. • Streamlined operational performance by establishing effective relationships and partnerships within Global Development Operations (GDO), global safety, compliance, IS, global statistical programming, quality assurance, and other key stakeholders, and Functional Service Provider (FSP).
PAREXELSolutions Consultant
Aug. 2015 - Mar. 2017Nottingham, United KingdomDrove the growth of platform solutions through trusted partnership relationships with clients. Identified and developed solutions for ales campaigns and opportunity pursuits. • Optimised business performance by guiding and leading on identifying new areas of business development. • Supported strong business growth and delivered appropriate customer solutions against requirements by developing the regional solution consulting practice as well as organisational capabilities. • Assisted effective deal and solution construction through proactive customer engagement.
OraclePrincipal Technical Consultant
Nov. 2011 - Jul. 2015Reading, United KingdomLed and assisted technical upgrade projects of InForm clinical research suite products (InForm, Central Designer, Central Coding, InForm Adapter) including the upgrade of any customized integrations and reports. Worked with and coordinating various local and global consultants and developers in the upgrade of InForm, related integrations and reports. Worked closely with tier 1 Life Sciences customers and project team members to implement solutions that include installation and configuration of Phase Forward’s products, developing custom applications and utilities, and performing data and systems integration. • Steered and supported technical integration projects for the InForm platform with related HSGBU products and third party systems for customer trials include requirements analysis, documentation, configuration, coordination with testing team, customer and vendor coordination and deployment. • Led custom solution projects including analysing customer needs, solution/architecture design, scoping, implementation, testing, and deployment. • Coordinated with internal project management, consulting, support, internal cloud service provider and product development resources to ensure timely and quality customer delivery, address issues and shape new offerings.
Boehringer, BiberachClinical Consultant
Dec. 2009 - Nov. 2011Created and managed validation documents including user requirements, functional specification, risk analysis and traceability matrices. Participated in extensive UAT sessions to ensure project delivery as designed. Defined, created, and executed validation test requirements. • Managed OC element of global project linking disparate clinical systems to improve consistency between data sets. • Spearheaded liasion between individual business functions to ensure delivery of project elements in a timely fashion. • Ensured dissemination of necessary information regarding new functionality to groups requiring it, including internal and external partners, support teams and key users. • Supported Biometric and Data Management systems globally. • Facilitated the switch from an internally provided BDM support function to one provided by an external supplier including involvement in handover processes, knowledge transfer and operational requirements. Additional Experience Trials and Data Manager | Delphic Diagnostics, London DBS for OC | Quintiles, Dublin Oracle Consultant | Novo Nordisk, Copenhagen Operations Manager | BDI Securities Ltd Clinical Programmer | Roche Business Analyst | Contracted to GSK Systems Analyst | Eli Lilly & Co Ltd Software Engineer | Airsys ATM Business IT Advisor | CIBAVision Ophthalmics
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