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Work Background
Account Manager
SGF GlobalAccount Manager
May. 2023Barranquilla, Atlántico, Colombia
Director Of Operations
TDCXDirector Of Operations
Mar. 2022 - Mar. 2023Bogotá, Capital District, Colombia
Business Unit Director TT
SitelBusiness Unit Director TT
Jul. 2020 - Mar. 2022Bogota,D.C., Capital District, ColombiaSite Director TT at Sitel
Senior Operations Manager
SitelSenior Operations Manager
Jul. 2019 - Jul. 2020Bogotá D.C. Area, Colombia
Site Director
Contact Point 360Site Director
Aug. 2018 - Mar. 2019Bogotá, Bogotá D.C. Department, Colombia
Account Manager
Teleperformance ColombiaAccount Manager
Nov. 2016 - Aug. 2018Bogotá, Bogotá D.C. Department, ColombiaAccount Manager and CS Manager for an account that handled voice and chat channels. Management and teamwork with over 200 team members.
Program Manager/Client Services Manager
ConvergysProgram Manager/Client Services Manager
Jul. 2016 - Nov. 2016Bogotá D.C. Area, Colombia
Manager, Operations
ConvergysManager, Operations
Sep. 2012 - Jul. 2016Calle 127 # 7a - 28
Associate Trainer
ConvergysAssociate Trainer
Mar. 2011 - Sep. 2012Convergys and Allus BPO
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