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Work Background
dfcu BankBanking Officer / Reconciliation analyst
Apr. 2022 - Dec. 2024UgandaAs part of my responsibilities, I diligently prepared daily, weekly and monthly reconciliations for both the suspense, Nostro and internal accounts for various financial products such as loans, credit cards, ATMs and online banking. This required meticulous attention to ensure that any issues were identified and resolved.
I had to follow up with different business units on the outstanding items and follow the bank processes to ensure all items were resolved on time. This involved escalating any outstanding items to ensure compliance and risk mitigation.
I also escalated and reported control breaches to the team leader for appropriate investigation and documented all findings. I also identified and escalated exceptions or suspicious transactions to the team leader for investigation and resolution.
Another key part of my job was to identify any system issues that may affect the reconciliation of suspense accounts. I collaborated with different teams to offer solutions to address these issues, improving the overall reconciliation process.
I checked the veracity of the data from third parties, comparing it with the data in the core banking system to ensure exactness and accuracy. This step was crucial in ensuring the integrity of reconciliations.
Additionally, I assisted the team leader by supplying her with detailed information on all issues associated with reconciliations, keeping her informed on the progress of ongoing tasks and any outstanding issues.
I participated in meetings and provided feedback on proposed changes in processes relating to reconciliation functions, aiming to improve and increase the efficiency of the team. Finally, I also handled customer enquiries professionally and efficiently, ensuring the timely resolution of any issues and improving customer service.
dfcu BankBanking Officer / Data Approver
Jun. 2020 - Dec. 2024UgandaIn my role, I was tasked with the critical responsibility of gathering comprehensive data and entering information into various databases. My duties involved collecting documents from multiple sources, meticulously extracting relevant information, and accurately inputting this data into databases while also ensuring the storage of hard copies for record-keeping.
I successfully improved the level of accuracy of data by 60% through the introduction of a "read-through" system. This approach involved checking the data entry process, where the entered data was checked to ensure that it was correct. I was also able to upgrade the data entry system to a more advanced system, achieving this without impacting the normal workflow.
As a team leader, I proactively managed the arrangement and preparation of documents for data entry. This required comprehensive audits and analysis of the data, enabling me to report on the data for future reference and reporting. I made special efforts to carry out key checks on customer mandates, signature cards and instructions, adhering to Know Your Customer (KYC) rules to prevent money laundering and terrorist financing. These thorough checks were in accordance with the bank's policies and regulations, which meant that fewer questions were asked during audits by the Bank of Uganda.
Additionally, I spearheaded the process of confirming the information of customers entered into the system in a timely and accurate manner, as per the procedures. This was crucial for not only ensuring data integrity but also adherence to the regulatory framework. Part of my responsibilities involved examining the data in the database software and performing key checks to ensure the accuracy of the information entered.
In the event of inconsistencies with information, I meticulously addressed these inconsistencies by gathering more information for missing documents. I also ensured that backups were taken as part of a contingency plan so that the integrity of our data could be maintained. Additionally, I appropriately responded to information requests from authorised staff, ensuring effective communication with my team.
When I observed items that may result in losses through process deficiencies, I reported these items to my team leader and was actively involved in the process improvement system to ensure these items did not occur in the future. My initiative played a vital role in the accuracy and efficiency of our processes.
Freelance (Self employed)Tax Consultant
Jul. 2017UgandaI prepare and file accurate tax returns for individuals and businesses through analysing their financial records, income statements, and balance sheets to determine tax obligations. Thus, ensuring compliance with government tax policies, regulations, and local tax laws.
I always keep myself informed about changes in tax legislation through research, by following URA media platforms, and by educating my clients on these changes and their implications. This helps me in providing tailored advice on complex tax matters.
I also act as an advisor to my clients on tax planning strategies in order to minimise liabilities and maximise savings through tax planning, which also helps me to conduct financial analysis for my clients. Later, we identify deductions, credits, and exemptions.
I represent clients during tax audits by tax authorities, prepare and submit necessary documentation to support clients’ tax positions and negotiate with tax authorities on behalf of clients to resolve disputes.
I utilise tax software like the URA portal and the EFRs system to streamline processes and maintain accurate records. This helps me in market services to attract new clients and retain existing ones.
Through attending tax seminars, webinars, workshops, and training programs, I enhance my expertise and build and maintain professional relationships with clients and other financial professionals. This also helps me to assist clients in understanding complex tax laws and how they apply to their specific situations.
I also ensure that all advice and actions comply with ethical standards and legal requirements, thus maintaining client confidentiality and handling sensitive financial information with care.
I also use tax preparation software and tools to streamline the filing process and always keep myself updated on advancements in tax technology to improve efficiency and accuracy.
I always conduct in-depth research on complex tax issues and interpret tax laws for clients and analyse the tax implications of new business ventures or investments on behalf of my clients.
Guiding on international tax matters, such as cross-border transactions and double taxation, is also my daily responsibility.
Maintaining accurate and organised records of clients’ financial transactions and tax filings to ensure all documentation is complete and readily available for audits or reviews is also my daily responsibility.
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