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Work Background
PT. Sigma Cipta Caraka (Telkomsigma)Technical Team Lead
Jun. 2023Jakarta, IndonesiaTechnical Team Lead for Managed Operations at Indonesia's 1st-tier and largest Fixed Mobile Convergence (FMC) operator. Responsible for multi-domain operations across PE/IGW/EXT/Multi-Cloud Facing/IPTV Multicast Routers, VXLAN/EVPN SDN Data Center Fabric Networks, DNS/DHCP/IPAM (on-premises and cloud-based) for external and internal domains, Application Load Balancers (GTM/LTM), and nationwide Office Wi-Fi. Main Responsibilities: Team Lead · Major Incident Handling · Preventive Maintenance · Capacity Planning · Technology Refresh, Performance Review & Analysis Key Achievements: • Zero incidents and zero complaints over the past year. • Governed 6,000+ CRQ/SRM change activities over a 3-year contract with a >99.9% success rate. • Maintained a 3-minute response SLA for technical enquiries with >99% compliance. • Proactively managed escalated tickets to principals, ensuring timely delivery of initial and final Root Cause Analysis (RCA). Build & Innovation Initiatives: • Network Data Automation: automated network health checks; built a BI system from network data; automated monthly and event-based reporting (New Year, Eid al-Fitr); device upgrade auto-compare and reporting; multi-channel, multi-domain, multi-vendor network data aggregation stored in SQL and TSDB; enhanced network alerting using correlated alerts. • Unified Managed Service Dashboard: integrated ticketing (SRM/CRQ), BI network dashboards, health checks, inventory, and RMA management into a single platform. • Built an automated daily shift-schedule sender to the team messaging platform. • Built a virtualized lab platform to simulate network changes across all managed domains prior to production deployment. • Assisted multiple projects in integration and migration to the managed network. • Currently designing and building a generalized network automation platform with AI-assisted operations capabilities.
HuaweiSenior Data Communications Engineer – L4
Feb. 2008 - Mar. 2023JakartaKey Highlights: • Act as Project Based Chief Technical Manager/Solution Architect for data communication project delivery • Extensive experience and successfully led multiple projects and personnel, on early involvement planning, design, implementation, maintenance, optimization, swap, restructure/reengineering, Multi-Vendor interop on IP RAN, IP Core, Data Center Fabric, IGW, Metro Networks, Security, Multi Service Gateways, Software Defined Networking, and NMS Systems • Self-develop automation tools to enhance work efficiency, such as traffic analysis, Method of Procedures, Multiple Vendor NE query and data analysis, IGP-BGP-Any Network Topology, Vulnerability assessment automations. Job Role: • Assume the responsibilities of multiple functions/business in the respective field; assume the planning and facilitation of a certain scope of the key project in the respective field; accomplish the comprehensive or complicated business; assume the planning and execution of certain professional technology/business; solve complicated problems in the professional technology/business. • Possess complete knowledge and skills of a certain field, familiar with knowledge of other fields, field as well as rich professional experience. • Instruct a subsystem of the respective field to operate effectively; able to solve complicated problems existing in the subsystem by reforming the current procedure/method; familiar with the operation of other subsystem.
PT. Esa Mandiri TeknologiNetwork Engineer
Oct. 2005 - Feb. 2008o Creating Technical Network Design o Network Implementation according to Design Document o Providing taliored solutions according to the customer's business and technical requirements o Ensure the smooth operation of Client's computer networks o Project Management
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