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Work Background
Head of Operations and Delivery
KeyrusHead of Operations and Delivery
Apr. 2022SingaporeExecutive accountability for delivery governance, program oversight, and operational performance across complex, regulated enterprise engagements. Worked closely with executive sponsors, Steering Committees and program boards to provide delivery assurance, risk visibility, and decision support across multi-country portfolios. Responsible for resource governance, operational standards, and delivery predictability across regulated financial and public-sector clients. Enterprise portfolio included performance management, financial planning platforms, and regulated finance transformation initiatives.
Client Portfolio Director
InvestCloud, Inc.Client Portfolio Director
Jan. 2021 - Apr. 2022SingaporeExecutive ownership of an international portfolio of regulated banking and wealth-management clients, providing portfolio-level governance, executive reporting, and delivery assurance. Acted as senior interface to client executives and governance forums, supporting decision-making across multi-year digital and regulatory initiatives. Accountable for commercial oversight, service performance, and long-term client relationships.
Organisational Change Manager
Commonwealth BankOrganisational Change Manager
May. 2020 - Sep. 2021Sydney, NSWSenior change and transformation leadership role within a $32M enterprise service-management program, operating in a highly regulated banking environment. Worked with executive leadership and program governance forums to ensure adoption, readiness, and alignment with regulatory, risk, and operational objectives.
Program & Change Manager
State Insurance Regulatory Authority (NSW Government)Program & Change Manager
Jan. 2015 - Dec. 2019Sydney, New South Wales, AustraliaProgram-level transformation leadership within a regulated government environment, supporting delivery of multi-year insurance regulatory reform. Provided executive reporting, governance support, and delivery assurance across legislative, data, and operating-model initiatives.
Program Stream Lead
Westpac Institutional and BusinessProgram Stream Lead
Aug. 2014 - May. 2016SingaporeSenior program leadership role within a $15M trade surveillance transformation, supporting regulatory compliance across Australia and the UK. Worked with executive sponsors and governance forums on operating model design, delivery oversight, and establishment of surveillance capabilities aligned to regulatory expectations.
Vice President - Not For Profit
http://zaneaustralia.org.au/Vice President - Not For Profit
Jan. 2012 - Dec. 2016AustraliaProvided board-level leadership for a humanitarian not-for-profit organisation supporting vulnerable communities in Zimbabwe. Led governance, strategy, and financial oversight Ensured regulatory compliance with ATO and ACNC requirements Played a key role in organisational setup, registration, and growth Achieved full charity registration and DGR endorsement Mission Delivering humanitarian relief to pensioners, veterans, and vulnerable groups, while supporting long-term community development initiatives in Zimbabwe.
Program & Change Manager
Johnson & Johnson Innovative MedicineProgram & Change Manager
Jan. 2012 - Dec. 2014SingaporeEnterprise transformation role within a regulated pharmaceutical environment, focused on governance, compliance, operating-model change, and workforce adoption (non-clinical).
Managing Director & Change Executive
Asq Project ManagementManaging Director & Change Executive
Feb. 2002 - May. 2020Australia- Delivered government, medical/pharma, and financial services transformations.

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