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Work Background
D&G Insurance Brokers LtdMedical portfolio management
Mar. 2024Nairobi County, KenyaManaged a portfolio of corporate clients, ensuring high retention rates through proactive engagement and renewal planning
Coordinated with insurers, HR teams, and internal stakeholders to deliver seamless employee benefits solutions (medical + exposure to group life and risk covers)
Led client education and sensitization sessions, improving benefit utilization and reducing claim misunderstandings
Handled end-to-end renewal processes, including negotiations, benefit structuring, and client presentations
Resolved complex client issues promptly, strengthening trust and long-term relationships
Supported business growth initiatives by identifying upselling opportunities within existing accounts
Ensured timely premium collection and compliance with policy terms
Minet KenyaMedical client relationships support
Sep. 2023 - Apr. 2024Nairobi County, KenyaSupported administration of medical insurance schemes for corporate clients
Handled client queries and claims follow-ups, ensuring timely resolution
Worked closely with internal teams and insurers to enhance service delivery
Contributed to improving client understanding of benefits through consistent communication
Diamond Trust BankCustomer Relations Associate
May. 2023 - Aug. 2023Kenya
Klapton Reinsurance BrokersUnderwriter
Jan. 2023 - Mar. 2023Kenya
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