Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Brink’s IncMajor Incident Manager
Feb. 2022Panamá, PanamáLeveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Being accountable for resolving the outage via workaround or permanent fix Supporting and nurturing process improvements and knowledge base improvements Providing periodic major incident metrics reports
Brink’s IncGlobal Application Engineer at Brink's Incorporated
Dec. 2016 - Feb. 2022PanamaMonitoring Applications for USA, Canada, Latin America - Work in conjunction with the development team - Lead conference with the corresponding team in case of problems or updates - Deploy update on the Application servers
Brink’s IncGblobal Operation Engineer
Feb. 2016 - Dec. 2016PanamaMonitoring network for all Brinks Branches located in the US and Canada. -Basic Trouble shoot of Servers
Dell TechnologiesInside Product Specialist II-ESG
Dec. 2013 - Nov. 2015Functions: -Sold Software, Parts, Infrastructure for Data Center and Servers -Engaged out Specialist Team when an Incident was created when a part was not created correctly. -Software Sales Achievements: - Work independently and in a team environment. - Working knowledge of computer and software applications. - Demonstrate professionalism when working on the phone. - Work effectively and efficiently under time constraints and high stress/pressure environments.
DellInside Sales Representative S&P ACQ
Aug. 2011 - Dec. 2013
DellInside Sales Representative S&P
May. 2011 - Aug. 2011· Functions: · -Responsible for more than 400 Accounts · -Sales all parts of systems and big data center infrastructure solutions. · -Responsible of creating Incidents when customer had an issue with a part received or DON(Damage on arrival) · Achievements: · - Work independently and in a team environment. · - Working knowledge of computer and software applications. · - Demonstrate professionalism when working on the phone. · - Work effectively and efficiently under time constraints and high stress/pressure environments.
DellInside Sales Representative OWR
Jan. 2011 - May. 2011Responsible for post-sales service to customers. -Responsible for creating incidents on every part that was sent out without warranty. -Proper follow on each report until customer received what was needed. Achievements: - Research and analytical skills.
DellCustomer Care Sr. Associate
Sep. 2009 - Dec. 2011Arraijan, Panama
ClaroSales Representative
Jul. 2009 - Sep. 2009Perejil, PanamaAs a sales representative I was able to provide the best service and information about the cellphone contract, prepaid deals and newest technology to our customers and I was able to provide a solution to a consumer customer or an enterprise customer.
HSBCCustomer Service
Apr. 2009 - Jun. 2009Tumba Muerto, PanamaIn this position I was able to assist customers with their online banking issues and gave support to other departments when they needed.
Intch is a Professional Networking App for the Future of WorkSee more people like Harold on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
15
Electrical Engineer
16
Senior Delivery Manager @ Liberty Latin America
15
Experta en retail
168808 people
19
CEO & Founder @ BrandFactors
21
Administrador De infraestructura @ Petrodelta
20
Business Transformation Officer @ World Food Programme