Claudia Petean - Project Manager, 8x8, Inc.

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Work Background

8x8Senior Technical Program Manager at 8x8

Dec. 2021Cluj, RomaniaLeads end-to-end delivery of cloud-based communication and AI-powered products, managing multiple concurrent workstreams from initiation through launch Drives execution across cross-functional teams, ensuring alignment on priorities, timelines, dependencies, and release milestones Owns delivery planning and execution, proactively identifying risks, resolving blockers, and ensuring on-time, high-quality releases Coordinates pilot programs with selected customer cohorts, enabling early validation, capturing feedback, and driving continuous improvement Ensures delivery readiness across enablement, training, documentation, and partner onboarding, supporting smooth and scalable product launches Manages third-party vendor onboarding and compliance processes, ensuring adherence to security, accessibility, and data privacy requirements Defines and monitors delivery success metrics and adoption KPIs, providing clear, data-driven reporting to stakeholders Facilitates communication across complex programs, maintaining stakeholder alignment while navigating changing priorities and timelines

8x8Technical Program Manager

Apr. 2019 - Feb. 2022Cluj, RomaniaOwned delivery of technical initiatives, ensuring alignment between product vision and engineering execution Acted as the bridge between business stakeholders and technical teams, translating requirements into actionable plans Managed multiple concurrent projects with complex dependencies and tight deadlines Identified and mitigated delivery risks, ensuring predictable and high-quality outcomes Drove adoption and utilization of delivered solutions, focusing on business impact Managed release and deployment planning, including go/no-go readiness assessments and post-launch stabilization Led technical risk management across concurrent programs, maintaining risk logs and coordinating mitigation with engineering leads Coordinated API and system integration workstreams between internal platforms and external partners Bridged engineering teams and business stakeholders by translating technical constraints into timeline and business impact Contributed to technical roadmap coordination, aligning engineering delivery milestones with product and commercial priorities Improved delivery processes, increasing team efficiency and predictability

TelenavProject Manager

Apr. 2015 - Apr. 2019Cluj County, RomaniaResponsibilities: - Create project schedules to identify overall time-frame for project activities to meet the defined project objectives, identify resource requirements for projects, and manage those objectives and resources throughout the project life cycle in creating products - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements - Supports up to 3 teams (50+ people) in creating the products, involved in every aspect of the process: define backlog, sprint planning and overall delivery - Manages day-to-day operational aspects of a project and scope - Manages day-to-day the interaction between the product manager and the teams's activity - Part of SteerCo commitee - Sets and manages the product manager's expectations - Facilitates teams and product manager's meetings effectively - Holds hiring interviews - Holds regular status meetings with project team - Project risks and resources management - Manages performance reviews and people objectives definition - Identify and recommend process improvements for products - Weekly reports of team's activity statuses My achievements: - Definition and implementation of a scrum process - Scrum management tool configuration and implementation - Planning and supervising different projects and teams, release plans to cover all milestones up to the final products - Managed and participated to several PM learning and innovative events - Involvement into risk analysis and products delivery strategy - Increase quality assurance focus - Coaching a new PM - Developed leadership skills in teams's management - Managing distributed teams (USA, several European countries) and the cultural differences inside the teams - Managing synchronicity between teams - Team manager for a 30+ team - hiring, training, induction, organisation structure, performance management, motivation, support, career planning and guidance, resource allocation, monitoring and actions to improve team's performance

SoftvisionProject Manager

Nov. 2013 - Mar. 2015Cluj County, RomaniaResponsibilities: - Create project schedules to identify overall time-frame for project activities to meet the defined project objectives (to include major milestones), identify resource requirements for projects, and manage those objectives and resources throughout the project life cycle - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements - Support up to 3 teams during sprint planning and overall delivery - Manages day-to-day operational aspects of a project and scope - Manages day-to-day client interaction - Sets and manages client expectations - Facilitates team and client meetings effectively - Holds regular status meetings with project team - Project risk management - Offer support and input for line managers during performance reviews and people objectives definition - Identify and recommend process improvements for customers My achievements: - Definition and implementation of a scrum process - Scrum management tool configuration and implementation - Project plan and release plan to cover all milestones up to the end of the year - Risk analysis - proactive and reactive actions, owners and timelines - Increase quality assurance focus

PentalogQuality Assurance Responsible

Oct. 2011 - Oct. 2013Cluj County, RomaniaResponsibilities: - Defined the testing approach and aligned it with client quality assurance representative - Sprint planning – analysis and estimation - Support to other quality assurance engineers from other scrum teams - Offered support in definition of the PQP (Project Quality Plan) - Test planning for each sprint - Test case analysis and design - Review activities on documentation and test cases - Definition and gathering of quality metrics - Summary test report - Alignment with other scrum teams on the overall testing approach - Client communication and alignment - both on software testing / quality assurance technical aspects and also on business ones - Test execution - functional testing, bug fix validation and regression testing - Involved also in sprint demo - Recruiting and training new team members My achievements: - Proposed changes in delivery process as part of a scrum context and received the buy in of both client and internal project / product management - Offered support and assured alignment of vision of all testers involved in the project in order to have a consistent way of delivering - Transition from Scrum to Kanban proposal and implementation support - Defined and implemented the induction process for the new joiners - Involved in a workshop with the client on quality assurance – appointed as owner several actions like – issues management process during UAT, release management, unit testing process definition

EndavaActing Team Lead

Dec. 2010 - Oct. 2011Cluj County, RomaniaResponsibilities: - Spend about two moths on client site (UK) for project take over - User stories review and estimations during sprint planning (using "poker planning" method) - Test case analysis and design - People training and mentoring - Allignment with other scrum teams (there are 3) in a scrum-of-scrums context - Client communication and allignment - Test execution - functional testing, bug fix validation and regression testing - Involved in UAT process My achievements: - Received very good feedback both from scrum masters and the client and appointed to be test lead of the first team after the off-shore return - Even though the team members weren't so senior the velocity was maintained very high - Mentored one of the team members that lead to a grade increase - Understand very fast Oracle and database migration testing

EndavaSenior Tester

Oct. 2007 - Dec. 2010Cluj County, RomaniaResponsibilities: - Requirements review and estimations - Test case analysis and design - Task assignment and mentoring - Organizing scrum meetings during maintenance process www.BestJobs.ro - Cel mai popular serviciu de recrutare online din Romania! - Client interaction - client requests gathering and clarification, response and reports deliver, acceptance process - Test execution - smoke testing, functional testing, non-functional testing (browser compatibility) and regression testing - Issues and delivery reports Achievements: - Involved in the acceptance process and succeed in getting the acceptance signature for more than a half of a project - Took team leading role during several projects - estimated and assigned tasks, solved communication and deployment issues, delivered summary release and status reports, solved blocker technical problems - Automatize parts of a web application using Selenium RC with Java - Learned to work with both iterative and agile (Scrum) approaches

iQuest TechnologiesQA Engineer

Aug. 2006 - Oct. 2007Responsibilities: - Test case analysis and design - Test execution - smoke testing, functional testing, non-functional testing (browser compatibility) and regression testing - Client change request validation and verification - Did some automatic testing using HP Quick Test Professional - Issues and delivery reports - Involved in some estimation and task assignment processes Achievements: - Learned to work in a well organized process - Succeed in doing a great job during maintenance phase - Succeed in automating some small parts of an application