Requests
26
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Freightline LogisticsAccounting Operations Manager
Sep. 2023 - Mar. 2024Tacoma, Washington, United States• Formalized order flow to streamline and mitigate operational and financial risk.
• Managed process flow between front office TMS systems Port Pro, Rose Rocket, and Ascend with both our factoring company Haul Pay and internal QuickBooks.
• Stake holder in an internal forensic audit.
• Set up month-end procedures and reporting with the accounting team and upper management.
• Ensured all proper documentation was being submitted on all loads and invoicing was sent in a timely manner.
Kizuki Ramen & IzakayaGeneral Manager
Mar. 2020 - Sep. 2023Tukwila, Washington, United States• Developed and implemented management strategies, driving consistent organizational growth.
• Surpassed sales goals by 18% yearly, building the restaurant up to $2.5M annual sales.
• Addressed client concerns promptly, enhancing customer satisfaction and loyalty.
• Used growth mindset and servant leadership principals to drive performance and improvement to a team of 30.
• Employed Six Sigma methodologies to decrease waste and improve efficiency.
• By establishing and continuously monitoring par levels on food ordering decreased food costs by 14%.
• Ensuring staffing levels matched sales forecast kept labor costs consistently under the company target of 27%.
Gare Group Solutions LLCIntegrated Performance Solutions Consulting
Aug. 2015 - Jan. 2020Tacoma, Washington, United States• Worked with clients in the retail and hospitality industries.
• Developed and implemented strategies to improve customer satisfaction, loyalty, and retention.
• Streamlined processes to deliver seamless and memorable customer experiences.
• Set up SOPs and processes to standardize my clients’ operations.
• Conducted research and analysis to uncover improvement opportunities.
• Utilizing Six Sigma methodologies to identify and eliminate process inefficiencies.
• Eliminated duplicate work and unnecessary movement of product to improve efficiency.
• Standardized policies and trained management methods to uphold these standards.
Keller Williams Realty, Inc.Real Estate Broker
Sep. 2014 - May. 2015Seattle, Washington, United States• Interacted with clients daily, achieving a 10% quarterly increase in sales.
• Utilized industry knowledge to improve customer retention rates.
• Led and motivated team members to drive individual and organizational growth.
LKQ CorporationInside Sales Rep
Jan. 2012 - Jan. 2014Renton, Washington, United States• Exceeded sales goals, expanding personal sales revenue by 10% quarterly.
• Generated detailed performance reports to facilitate team decision-making.
• Enhanced product quality standards and customer service through regular contact and follow-up.
JPMorgan ChasePersonal Banker
Mar. 2011 - Nov. 2011Brooklyn, New York, United States• Acquired 400 new customers through effective marketing strategies.
• Increased branch deposits and loan business by $3M through client management.
• Maintained strong relationships with enterprise customers to drive revenue.
NL Financial AllianceFinancial Advisor
Oct. 2010 - Mar. 2011Manhattan, New York, United States• Generated $20K in new business through client acquisition.
• Conducted financial planning, leveraging industry expertise to boost revenue.
• Utilized interpersonal and negotiation skills to win 5 new customers monthly.
UBS AGAssociate Director of Prime Brokerage Services
May. 2003 - May. 2010Manhattan, New York, United States• Managed teams to improve performance and productivity.
• Enhanced customer experiences by 90% through platform rollouts, beta testing, and analysis.
• Grew assets under management from $250M to $3.2B through exceptional relationship management.
• Drove the company’s value proposition and generated an average portfolio growth of 35% annually.
• Created and presented financial reports to internal and external executive teams.
UBS AGTraders Assistant, Domestic Convertible Bonds
Apr. 2000 - May. 2003Stamford, Connecticut, United States• Executed hedging trades and ensured compliance with SEC rules and regulations.
• Assisted in organizing and execution of three multi-billion-dollar market IPOs.
• Managed order flow of all trade activity for the team.
UBS AGMiddle Office / Operations Specialist
Sep. 1998 - Apr. 2000Stamford, Connecticut, United States• Decreased daily failed settlements by 90%.
• Created core processes to streamline and increase efficiency by 40%
Intch is a Professional Networking App for the Future of WorkSee more people like Mark on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
287528 people
16
Program Manager @ DISH Network
19
Founder @ Beagle
15
Data Analyst
18824 people
42
Senior Mining Engineer @ Riot blockchain
20
Marketing Director @ Juiceplus+
18
Senior Account Manager @ StockX