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Work Background
Freightline LogisticsAccounting Operations Manager
Sep. 2023 - Mar. 2024Tacoma, Washington, United States• Formalized order flow to streamline and mitigate operational and financial risk.
• Managed process flow between front office TMS systems Port Pro, Rose Rocket, and Ascend with both our factoring company Haul Pay and internal QuickBooks.
• Stake holder in an internal forensic audit.
• Set up month-end procedures and reporting with the accounting team and upper management.
• Ensured all proper documentation was being submitted on all loads and invoicing was sent in a timely manner.
Kizuki Ramen & IzakayaGeneral Manager
Feb. 2020 - Sep. 2023Tukwila, Washington, United States• Developed and implemented management strategies, driving consistent organizational growth.
• Surpassed sales goals by 18% yearly, building the restaurant up to $2.5M annual sales.
• Addressed client concerns promptly, enhancing customer satisfaction and loyalty.
• Used growth mindset and servant leadership principals to drive performance and improvement to a team of 30.
• Employed Six Sigma methodologies to decrease waste and improve efficiency.
• By establishing and continuously monitoring par levels on food ordering decreased food costs by 14%.
• Ensuring staffing levels matched sales forecast kept labor costs consistently under the company target of 27%.
Gare Group Solutions LLCIntegrated Performance Solutions Consulting
Aug. 2015 - Jan. 2020Tacoma, Washington, United States• Worked with clients in the retail and hospitality industries.
• Developed and implemented strategies to improve customer satisfaction, loyalty, and retention.
• Streamlined processes to deliver seamless and memorable customer experiences.
• Set up SOPs and processes to standardize my clients’ operations.
• Conducted research and analysis to uncover improvement opportunities.
• Utilizing Six Sigma methodologies to identify and eliminate process inefficiencies.
• Eliminated duplicate work and unnecessary movement of product to improve efficiency.
• Standardized policies and trained management methods to uphold these standards.
Keller Williams Realty, Inc.Real Estate Broker
Sep. 2014 - May. 2015Seattle, Washington, United States• Interacted with clients daily, achieving a 10% quarterly increase in sales.
• Utilized industry knowledge to improve customer retention rates.
• Led and motivated team members to drive individual and organizational growth.
LKQ CorporationInside Sales Rep
Jan. 2012 - Jan. 2014Renton, Washington, United States• Exceeded sales goals, expanding personal sales revenue by 10% quarterly.
• Generated detailed performance reports to facilitate team decision-making.
• Enhanced product quality standards and customer service through regular contact and follow-up.
JPMorgan ChasePersonal Banker
Feb. 2011 - Nov. 2011Brooklyn, New York, United States• Acquired 400 new customers through effective marketing strategies.
• Increased branch deposits and loan business by $3M through client management.
• Maintained strong relationships with enterprise customers to drive revenue.
NL Financial AllianceFinancial Advisor
Oct. 2010 - Feb. 2011Manhattan, New York, United States• Generated $20K in new business through client acquisition.
• Conducted financial planning, leveraging industry expertise to boost revenue.
• Utilized interpersonal and negotiation skills to win 5 new customers monthly.
UBS AGAssociate Director of Prime Brokerage Services
May. 2003 - May. 2010Manhattan, New York, United States• Managed teams to improve performance and productivity.
• Enhanced customer experiences by 90% through platform rollouts, beta testing, and analysis.
• Grew assets under management from $250M to $3.2B through exceptional relationship management.
• Drove the company’s value proposition and generated an average portfolio growth of 35% annually.
• Created and presented financial reports to internal and external executive teams.
UBS AGTraders Assistant, Domestic Convertible Bonds
Apr. 2000 - May. 2003Stamford, Connecticut, United States• Executed hedging trades and ensured compliance with SEC rules and regulations.
• Assisted in organizing and execution of three multi-billion-dollar market IPOs.
• Managed order flow of all trade activity for the team.
UBS AGMiddle Office / Operations Specialist
Sep. 1998 - Apr. 2000Stamford, Connecticut, United States• Decreased daily failed settlements by 90%.
• Created core processes to streamline and increase efficiency by 40%
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