Shields Health SolutionsIT Support Specialist Tier 2
Jul. 2019 - Jan. 2021Remote Support for 1000+ remote users. Windows 10 Environment Microsoft Office 2016 and O365 Laptop and printer hardware Configuration and management of desktop images using a detailed checklist Remote connectivity Virus and spyware cleanup and prevention Comfortable working with colleagues by a support tool, email, voice, and/or remotely connected to machines to identify, research, and resolve a variety of technical problems and requests Ability to address most issues without escalation to other staff and can discern when to ask advice and/or to escalate Proficient Active Directory knowledge Exibir menos