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Work Background
Security Engineer
Shields Health SolutionsSecurity Engineer
Jan. 2025 - Dec. 2025
IT Support Specialist Tier 3
Shields Health SolutionsIT Support Specialist Tier 3
Jan. 2021 - Jan. 2025
IT Support Specialist Tier 2
Shields Health SolutionsIT Support Specialist Tier 2
Jul. 2019 - Jan. 2021Remote Support for 1000+ remote users. Windows 10 Environment Microsoft Office 2016 and O365 Laptop and printer hardware Configuration and management of desktop images using a detailed checklist Remote connectivity Virus and spyware cleanup and prevention Comfortable working with colleagues by a support tool, email, voice, and/or remotely connected to machines to identify, research, and resolve a variety of technical problems and requests Ability to address most issues without escalation to other staff and can discern when to ask advice and/or to escalate Proficient Active Directory knowledge Exibir menos
Cox Business Customer Care Specialist (Technical Support)
Cox CommunicationsCox Business Customer Care Specialist (Technical Support)
Jan. 2019 - Jul. 20199 James P Murphy Ind Hwy, West Warwick, RI 02893Knowledge of TCP/IP and LAN/WAN topologies and configurations Knowledge of telecommunications services Experience configuring Cox Supplied customer premise equipment Knowledge of cable industry billing software (ICOMS or equivalent) Prior experience with trouble management software
Level 1 Support Help Desk
Vertikal6Level 1 Support Help Desk
Jan. 2018 - Jan. 2019
Dental Assistant
Silversmith OrthodonticsDental Assistant
Jan. 2017 - Jan. 2018North Kingstown, Rhode Island
Dental Assistant
Aspen DentalDental Assistant
Aug. 2015 - Jan. 2017
Sales Associate
Omaha SteaksSales Associate
Jan. 2015 - Aug. 2015
Sales Associate
Blast FitnessSales Associate
Dec. 2013 - Jun. 2014Selling Memberships and keeping the gym clean and friendly
Service Agent
GCA Services GroupService Agent
May. 2013 - Mar. 2015Servicing Rental Cars by vacuuming and detailing the interior of cars for rental use
Sales Associate
EbLensSales Associate
May. 2011 - Sep. 2013Cashier and stockroom associate for clothes and shoe store

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