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Work Background
Associação Casa da IndústriaAdministrative Assistant
Sep. 2025 - Oct. 2025Londrina, PRServed as primary point of contact for four employers' unions (SIVEPAR, SINDITÊXTIL, TIPARANÁ, SINDIREPA Norte) and their member companies, including international firms like DHL. Fielded inquiries from businesses, government agencies, and external stakeholders, resolving scheduling conflicts and competing requests without a single missed deadline or complaint. Drafted and dispatched official correspondence on behalf of union directors, ensuring professional tone and timely responses across all stakeholder communications. Managed sensitive escalations between executives and external parties, exercising discretion and sound judgment to maintain trust and satisfaction.
PreplyPortuguese Tutor for English Speakers
Jan. 2025Deliver 100+ hours of structured 1:1 remote service to English, Swedish, and Japanese-speaking clients, maintaining long-term retention with all 7 active students. Manage all scheduling, lesson planning, progress tracking, and client communications independently across US, European, and Asian time zones. Resolve client concerns and adapt lesson plans based on individual feedback, maintaining consistent satisfaction and zero cancellations from dissatisfied clients. Developed strong cross-cultural communication skills working daily with clients from diverse linguistic and professional backgrounds.
Observatório de Gestão Pública de LondrinaAdministrative Advisor & Client Relations
May. 2024 - Sep. 2025Londrina, PR, Brazil.Maintained a zero-error record across all client-facing and sponsor-facing documentation over 17 months: no complaints from partners, sponsors, or internal reviewers. Increased institutional funding by 25% through proactive sponsor relationship management, structured outreach campaigns, and consistent follow-up. Coordinated multiple public tender processes end-to-end, liaising with government departments and public agencies to achieve a 100% on-time, fully compliant submission rate. Coordinated meetings and prepared briefing materials for leadership ahead of public events and stakeholder engagement sessions.
Pontifícia Universidade Católica do ParanáUndergraduate Research Scholar
Sep. 2022 - Oct. 2023Londrina, PRConducted scientific research on the impact of the COVID-19 pandemic on International Economic Law and cross-border trade frameworks. Analyzed legal frameworks and global economic policies, producing structured written reports and presentations. Developed advanced research, analytical, and academic writing skills in a practical legal context.
PUCPR Legal Practice Center – LondrinaLegal Client Support Internship
Feb. 2021 - Nov. 2023Londrina, PR, BrazilProvided direct client support for legal inquiries over nearly 3 years, handling sensitive case details across civil, family, employment, and administrative law with empathy, clarity, and full confidentiality. Drafted client correspondence, legal opinions, and case documents tailored to individual client needs, maintaining accuracy across all written outputs. Conducted in-depth legal research and produced structured summaries used by supervising attorneys for case strategy. Organized and maintained case files and documentation systems, achieving 100% retrieval accuracy during the entire tenure.
Conservatorio Musical Carlos GomesFront Desk Receptionist & Administrative Assistant
Jan. 2014 - Dec. 2015Londrina, PR, BrasilServed as the first point of contact for all visitors, students, and callers, delivering a professional and welcoming front-desk experience for 2 years. Managed class scheduling, student bookings, and calendar coordination, maintaining accurate and organized records. Processed payments, tracked expenses, and maintained financial records with accuracy and attention to detail. Provided comprehensive administrative support directly to the owner, including document preparation, correspondence, and filing. Oversaw daily front-desk operations, ensuring efficient and seamless workflow across all administrative functions.
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