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Work Background
VaricentTechnical Account Manager
Dec. 2023Bucharest, Romania
VaricentBusiness Consultant
Nov. 2021 - Dec. 2023Bucharest, Romania
Banca RomaneascaSystem Administrator
May. 2021 - Nov. 2021- administration of operating systems (Windows, UNIX) and related software applications - RDP, SQL; - installation, configuration, and administration of WebSphere middleware elements; - running and managing SQL scripts to related applications; - deployment (upon request) in UAT and PROD;
Auchan Retail RomâniaJunior Product Owner/IT Transition Project Manager
Jun. 2020 - May. 2021România- monitoring the progress of the project transition process, in relation to the objectives established from the perspective of time, purpose and quality; - ensuring good communication of information within the project transition team, as well and to the other departments of the organization; - organizing regular meetings with project teams and monitors project status; - ensuring the solution of the problems appeared in the teaching / transition process a project and inform in due time the management team regarding the problems appeared that cannot be solved at the level of the project team; - identifying of opportunities / activities / areas / processes to be optimized and offers recommendations to improve them; - properly archiving all project documentation; - contributing to the implementation of the standards, methods and tools that are used in the daily activity - contributing to defining and tracking activity-specific KPIs department; - analyzes and proposes solutions to continuously improve productivity department; - contributing to the planning, coordination, evaluation and reporting of his projects specific department activities; - ensuring the follow-up of ongoing projects: in terms of resources, time, human resources, efforts, etc .; - providing support for department employees; - participating, at the request of the supervisor, in projects or activities interdepartmental, temporary, depending on its role and competencies, for to contribute to the achievement of the team's objectives;
Auchan Retail RomâniaL2 Business & Technical Support Technician
Nov. 2019 - May. 2020Bucureşti, România- monitoring logical resources (software, disk space, etc.) - Linux; - monitoring flows between applications - Yoda, TAC, Centreon, CentreMOM, Kibana; - analyzing the events detected on servers or flows between different applications, solving problems or transmitting them to responsible equipment - EasyVista ticketing, Kibana investigation, data/file transmission in Linux; - creating flows according to business requirements; - constant start, stop, and monitoring of IT resources respecting the daily schedule - Rundeck / Linux; - handling both technical and functional incidents and resolving or escalating in accordance with existing procedures using EasyVista ticketing systems; - retransmitting messages from queues via AMQ; - launching recovery tools or beginners (manual recovery, reconfiguration of IT resources, file copying, backup operations) - Linux; - maintaining the database updated by documenting the problems encountered and the techniques needed to solve for future references - SQL.
BullGuardTechnical Support Specialist
Apr. 2019 - Nov. 2019Bucharest, Romania- providing advice to customers and partners on the use of BullGuard products and managing payment issues. - promoting a positive image for the company as well as its products and services. - professional communication between clients/partners. - respecting the team's procedures and looking for ways to improve them. - monitoring, recording, and reporting customer issues, as described in standard operating procedures. - managing and monitoring the workload on a shift, reporting any internal or external problems that may arise using the process of critical incidents; sending the activity report in shifts to the direct superiors, if they are designated as observers. - gathering information, investigations and assisting superiors in solving the specific problems of the module, if they are selected as members of the quality assurance team.
2CheckoutMerchant Support Analyst
Apr. 2018 - Apr. 2019Buc- managing T1/T2 requests through Helpdesk / Live-chat or telephone tickets - working within the service and process for managing incidents/problems in Zendesk; - maintaining and developing a vast technical knowledge about the features and services of 2Checkout; - API integration on customer platforms and the company system we work with; - performing technical debugging and researching problems reported by customers on WooCommerce, Shopify, OpenCart, WordPress, Wix, etc - HTML / CSS / PHP and Kibana; - identification of appropriate resolutions within the required time frame, based on the severity of the problem - Kibana investigation; - reporting performance or technical defects using Jira; - monitoring the company's systems in terms of performance - Grafana;
CGS RomaniaTechnical Customer Support Representative
Nov. 2017 - Apr. 2018Bucharest, Romania- managing requests through ServiceNow / Live-chat or telephone tickets; - compliance with the procedures established within the company; - performing technical troubleshooting and researching problems reported by customers, including Remote; - identifying appropriate resolutions within the required time frame, based on the severity of the problem; - monitoring the company's systems in terms of performance;
Granity EntertainmentCustomer Support
Nov. 2016 - Sep. 2017Romania- answering to email and chats regarding the problems that the customers encountered and solving them as soon as possible
Consorzio IDCAssistant Manager
Sep. 2016 - Nov. 2016Romania- taking phone calls for the people that were interested on our crewing company. - setting the interviews - organizing documents - preparing contracts
MANNOCKS (CORPORATE WEAR) LIMITEDOffice manager
Jun. 2016 - Sep. 2016Constanta- managing the office here, in Constanta, taking care of the contacts in order to have an organized office - making daily reports - making conferences with partners from other countries - training my colleagues for the sale area - taking care of the interviews
MANNOCKS (CORPORATE WEAR) LIMITEDWeb development
Jun. 2016 - Sep. 2016Constanta- taking care of the administration of the website - activating clients - making changes over the website like coding, adding new pages, uploading images, changing sizes for the products - making photos for the products, editing them in Photoshop - changing manually the ID's of 1600 products
MANNOCKS (CORPORATE WEAR) LIMITEDGraphic Designer
Jun. 2016 - Sep. 2016Constantza County, Romania- creating covers and advertising images: Adobe Illustrator - creating flyers for the company: Adobe Photoshop - the management of the office in Constanța - taking over the calls received within the company - creating daily reports and teaching them: Microsoft Excel - holding conferences with other company partners - training colleagues in the field of sales - conducting interviews - administration of the company's website - customer activation - photographing products and editing them in Adobe Photoshop
SC Amego Business Solutions SRLSales Agent
Mar. 2016 - Jun. 2016Constanta- taking calls and contacting customers to sell the packages offered by the company - obtaining new customers
PlaytikaSenior Customer Support
Jun. 2015 - Feb. 2016Bucuresti- performing technical troubleshooting and researching the problems reported by the company's clients in a professional and fast manner; - solving problems received from customers through Zendesk / Service Now; - checking the application on social platforms (Facebook, Twitter, etc.) and the operating systems provided (iOS, Windows, Android, Windows phone); - training of new colleagues in the team;
Jerry's PizzaCall center operator
Nov. 2014 - Jun. 2015Bucuresti- taking orders by phone and send them to the other stores. - learning the new promotions - calling to other stores to give them indications about the orders in case we were encountering situations regarding the internet, the electricity power etc.
Pv Group RomaniaBlogger (part-time)
Jul. 2014 - Oct. 2014Bucuresti- managing the company's Facebook page, the website - processing and editing images in Photoshop - creating promotional catalogs - searching information regarding the financial market - made publicity for the company on other websites and social media
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