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Work Background
Production Scheduler
COP29 AzerbaijanProduction Scheduler
Nov. 2024Azerbaijan๐Ÿ“ High-pressure international event delivery across broadcast and logistics ๐Ÿ“ Coordinated production schedules, tech teams, and live timelines ๐Ÿ“ Supported real-time adjustments for dignitary-led segments ๐Ÿ“ Worked alongside ISBTV on globally broadcast programming Brought structure, calm and precise coordination to a high-stakes international event with multiple live outputs.
Cloud Engineering Student
Amazon Web Services (AWS)Cloud Engineering Student
Apr. 2023London, England, United Kingdom๐Ÿ“ Studying for AWS Solutions Architect Associate (Cloud Practitioner certified) ๐Ÿ“ Practical experience in cloud infrastructure, system design, and architecture ๐Ÿ“ Exploring cloud integration opportunities for hospitality and event management ๐Ÿ“ Special interest in scalable, guest-centric digital solutions Bridging the gap between traditional operations and cloud-first infrastructure to future-proof service delivery.
Strategic Operations Consultant & Tech Specialist
One Young World, COP27, Kingdom of Winter, COP29Strategic Operations Consultant & Tech Specialist
Mar. 2022 - Dec. 2025Greater LondonA strategic period combining high-level event operations with intensive technical development to modernise hospitality workflows. ๐Ÿ“Operational Consultancy: Delivered guest flow strategies and operational oversight for major global events including COP27, COP29, and One Young World. Managed high-pressure environments and VIP logistics. ๐Ÿ“The "Tech Upgrade": Noticed a gap in the market for tech-efficient venue management. Earned certifications in AWS, AI, and Cybersecurity with a specific focus on application in hospitality settings (automating supply chains, AI-driven rostering, and data security). ๐Ÿ“The Goal: Developing a "smart-pub" management framework to reduce administrative burden and increase GM floor time.
Freelance Events & Hospitality Consultant
One Young World, COP27, Kingdom of Winter, COP29Freelance Events & Hospitality Consultant
Mar. 2022 - Nov. 2024London, England, United Kingdom๐Ÿ“ Director of Registrations at One Young World โ€” managing international clients incl. high-profile speakers ๐Ÿ“ Led technical logistics and crew comms at COP27 & COP29 ๐Ÿ“ Supported multi-million dollar venue transitions and team overhauls ๐Ÿ“ Delivered strategy + calm to hybrid operations across hospitality and production Brought cohesion, clarity, and guest-first leadership to complex, high-visibility environments.
Director of Hospitality Services
Loveday & CoDirector of Hospitality Services
Jul. 2019 - Feb. 2022๐Ÿ“ Led the operations of Londonโ€™s most premium assisted living residences, delivering five-star hospitality to high-net-worth residents and families ๐Ÿ“ Directed cross-functional teams across care, culinary, housekeeping, and guest services ๐Ÿ“ Maintained business continuity and service excellence throughout COVID-19, managing crisis comms and sensitive family liaison ๐Ÿ“ Partnered with C-suite to drive commercial strategy, site transitions, and service innovation Brought hotel-grade hospitality into healthcare, setting a new standard for luxury living with compassion at the core.
General Manager
Rydges Hotels & ResortsGeneral Manager
Mar. 2018 - Jun. 2019Kensington, London๐Ÿ“ Handpicked to relocate and lead the only Rydges property outside Australia & NZ โ€” a testament to leadership trust and brand alignment ๐Ÿ“ Oversaw hotel-wide operations: front office, rooms, F&B, maintenance, and guest services ๐Ÿ“ Delivered strong RevPAR growth through a focus on service design, cost control, and team engagement ๐Ÿ“ Served as brand ambassador in the UK, ensuring standards aligned with HQ expectations while tailoring to a London market Successfully transitioned from departmental to full-site leadership, proving operational agility and global brand stewardship.
Food and Beverage Manager
Rydges Hotels & ResortsFood and Beverage Manager
Sep. 2015 - Mar. 2018Sydney, Australia๐Ÿ“ Led all F&B operations across restaurant, bar, conference, and in-room dining in a busy corporate and leisure hotel ๐Ÿ“ Managed budgeting, rostering, supplier relations, and compliance across multiple outlets ๐Ÿ“ Mentored a diverse team, fostering a service-first culture and strong internal promotion pipeline ๐Ÿ“ Introduced new menus and service standards that boosted guest satisfaction scores and repeat business Earned a reputation as the hotelโ€™s heartbeat โ€” bringing consistency, creativity, and commercial results to the table.
Hotel Manager
Macquarie Hotel Surry HillsHotel Manager
Oct. 2009 - Aug. 2015Surry Hills๐Ÿ“ Ran one of Sydneyโ€™s busiest and best-loved pub/music venues ๐Ÿ“ Managed rosters, compliance, crowd control, and team performance ๐Ÿ“ Delivered seamless service and team culture in a high-turnover, high-energy environment ๐Ÿ“ Mentored junior staff and supported special events and promotions Cut my teeth on fast-paced, unpredictable service environments โ€” and loved every minute of it.
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