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Work Background
Self-employedFounder & Strategic Operations Consultant
Nov. 2025
ResultsIQDirector of Operations
Mar. 2025Medellín, Antioquia, Colombia🎯 Lead day-to-day operations across cross-functional pods to ensure seamless project delivery and client success 🧩 Oversee resource planning, team allocation, and delivery timelines across multiple client accounts 🛠 Drive process optimization and standardization across the organization to enable scalable and repeatable delivery 📈 Collaborate with leadership on OKRs, service design, and operational strategy to support company growth 🤝 Ensure exceptional client experiences through strong project governance, communication frameworks, and QA standards 🔄 Lead internal innovation initiatives that improve tools, systems, and workflows (Asana, HubSpot, Client Hubs, SOPs) 🚀 Support team development through coaching, feedback, and systemizing onboarding and training 💡 Align operations with company values by fostering a collaborative, proactive, and high-performing culture 🧠 Contribute to strategic HubSpot implementations by enabling team readiness and overseeing delivery execution
The Operations Company ⚙️Head of Client Operations
Aug. 2024 - Jan. 2025RemoteI oversee the seamless management of both practice operations and client engagements, ensuring that our team delivers exceptional service while driving operational excellence. My key responsibilities include: 🛠️ Practice Management: Leading the day-to-day operations, refining internal processes, and enhancing our tech stack for optimal performance. 🤝 Client Management: Guiding the team to meet deadlines, maintain client satisfaction, and ensure project management tools are effectively utilized. 💰 Profitability Oversight: Collaborating with Directors to keep contracts within scope and ensure accurate billing. 🔄 Sales to Services Handoff: Facilitating a smooth transition from sales to service delivery, including scoping, execution, and setting up teams for success. 🎯 Strategic Client Engagement: Managing high-level, complex client projects with a focus on strategic outcomes rather than day-to-day execution. 👥 Team Leadership: Hosting weekly stand-ups, co-managing office hours, and leading efforts to resolve escalations. 🏆 HubSpot Partnership: Supporting partnership efforts and contributing to our path to Elite Partner Status. With a focus on both operational efficiency and client satisfaction, I ensure that our services are delivered at the highest standard, contributing to the growth and success of our team and our clients.
On The Fuze (OTF)Head Of Operations
Mar. 2021 - Apr. 2024Medellin, Antioquia, ColombiaLiderando un Paisaje Operativo Integral | Inspirando Innovación | Cultivando Relaciones con Clientes Actualmente ocupo el cargo de Directora de Operaciones, donde me enorgullezco de dirigir un conjunto de equipos funcionales perfectamente coordinados, cada uno de vital importancia para el éxito de nuestra empresa. Los equipos bajo mi guía abarcan Front-End, Back-End, HubSpot Engineering, Diseño, Control de Calidad, Gestión de Proyectos y HubSpot Strategists. 🚀 Elevando la Excelencia: Mi compromiso radica en impulsar nuestros proyectos más allá de lo ordinario. Al establecer y alcanzar rigurosos KPIs de calidad y plazos, garantizo que nuestras iniciativas no solo cumplan, sino superen los estándares de la industria. 💡 Catalizador de Innovación: Con un fervor por abrazar el cambio y fomentar el pensamiento creativo, lidero iniciativas innovadoras. Mi rol como Jefe de todas las innovaciones empodera a los equipos para evolucionar de manera continua y explorar enfoques novedosos. 📈 Eficiencia y Equilibrio: Gestionar habilidosamente la capacidad en nuestros diversos equipos de entrega es fundamental. Mi asignación estratégica de recursos asegura operaciones eficientes a la vez que fomenta un entorno de colaboración y excelencia. 🤝 Fortaleciendo Vínculos con Clientes: Mi dedicación a construir relaciones sólidas se extiende más allá de la dinámica interna. Diseño y ejecuto estrategias que cultivan asociaciones duraderas con nuestros clientes, basadas en la confianza, la comunicación abierta y el crecimiento mutuo.
On The Fuze (OTF)Senior Project Manager
Nov. 2018 - Mar. 2021Medellín, Colombia• Ayudando a agencias a obtener los mejores resultados con Hubspot • Liderando al equipo de gerencia de proyectos en Colombia • Incrementando compromiso con los clientes y manejando implementación de alta calidad para mantener la rotación de cliente en un mínimo • Incorporando nuevas agencias de Marketing entendiendo sus operaciones y estableciendo una estrategia para alcanzar sus metas.
EventbeeMarketing and Sales Coordinator
May. 2018 - Nov. 2018Medellín, Colombia• Executing Marketing and Sales strategy for Europe, Asia, Oceania, and Latin America markets • Creating and implementing marketing strategy for both English and Spanish speaking countries • Manage team and delegate tasks related to the design and perform strategies in marketing, support, and sales • Create weekly reports with analysis of numbers sales and marketing efforts
VirtuagymBusiness Development Representative
Nov. 2017 - Apr. 2018Colombia
MindbodySales Associate & Wellness Ambassador
Apr. 2017 - Oct. 2017London, United Kingdom
FabacusMarketing Coordinator
Sep. 2016 - Apr. 2017London, United Kingdom
MINDBODY, Inc.Senior Sales Associate
Mar. 2016 - Sep. 2016London, United Kingdom
MINDBODY, Inc.Sales Associate
Apr. 2015 - Mar. 2016London, United Kingdom
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