Operations leaders are easy to find. Ones who can build a team from scratch, tighten delivery systems, and still hold client relationships together, that's a shorter list.
Over the past 6+ years I've led operations at HubSpot agencies and consulting firms, managing cross-functional teams across engineering, design, QA, project management, and client services. I've built the processes that let fast-moving companies scale without breaking.
What I actually do:
- Turn unclear workflows into documented, repeatable systems
- Hire, train and support operational teams
- Lead delivery teams to hit deadlines without burning people out
- Bridge the gap between executive strategy and day-to-day execution
- Manage client relationships at the senior level, from onboarding to retention
I thrive in environments where things are still being figured out, where the org chart is real but the playbook isn't written yet. I work best alongside founders or C-level leaders who need an operator they can trust to run the room.
Open to Director / Head of Operations roles in tech, SaaS, or agency environments.More...