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Work Background
GillbeanNon-Executive Director LATAM
Mar. 2025Presidente Epitácio, São Paulo, BrazilLeading client delivery and overseeing the design and execution of tailored professional services offerings.
GKT IT Consulting Lda.Founder
Aug. 2023Presidente Epitácio, São Paulo, BrazilIm am offering assistance with the implementation of work collaboration software such as Wrike, Change Management and Process improvements. I will help you to make your company more efficient.
WrikeManager Professional Services EMEA & LATAM
Mar. 2023 - Jun. 2023Dublin, County Dublin, IrelandManager Professional Services EMEA and LATAM at Wrike
WrikeTeam Lead Professional Services EMEA and LATAM
Oct. 2022 - Mar. 2023Dublin
CitrixTeam Lead Professional Services EMEA at Wrike by Citrix
Jul. 2021 - Oct. 2022Dublin, County Dublin, Ireland
WrikeTeam Lead Professional Services EMEA
May. 2021 - Jul. 2021Dublin, County Dublin, Ireland
WrikeSenior Professional Services Consultant
Jun. 2018 - Apr. 2021County Dublin, IrelandResponsible for: - Working with Wrike's strategic customers to help them to do the best work of their life by reducing chaos and complexity through visibility, contextual collaboration and automation. - Leading the setup, on boarding, rollout & change management of Wrike, both virtually & onsite
- Delivering high-impact trainings to a variety of customer audiences
- Making recommendations & building solutions with a user-centric view of collaboration & productivity in the pre-sales phase
- Scoping professional services engagements and creating Custom Statements of Work
- Mentoring a team of 5 Professional Services Consultants from our Prague and Saint Petersburg offices
- Managing resources, sales discount approvals, change orders, professional services assignments
- Completed the Wrike CLC program in September, 2020
WrikeSenior Customer Success Manager
Aug. 2015 - May. 2018Dublin-Primary relationship manager for our strategic enterprise customers -Trusted adviser relationship with customer to ensure their overall satisfaction with our product -Understand and assess customers’ business objectives to ensure deployment and adoption activities are aligned to a compelling vision and strategy -Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment. -Engage with customer stakeholders to define and measure the value of the Enterprise section. -Engage with the Sales team throughout the sales cycle to articulate the value of our customer success team to potential customers -Work directly with all internal stakeholders to create a positive experience for strategic customers with escalated needs -Develop onboarding and getting-started materials for key customers to increase account usage and retention -Develop and refine internal processes to ensure efficient and consistent management of large customers with strategic accounts and identify possible up-sell opportunities -Develop and perform webinar sessions to increase prospective and existent customers for Enterprise
SurveyMonkeyCustomer Success Manager
Jul. 2014 - Jul. 2015Dublin-Primary relationship manager for our highest-value customers
-Trusted adviser relationship with customer to ensure their overall satisfaction with our products
-Understand and assess customers’ business objectives to ensure deployment and adoption activities are aligned to a compelling vision and strategy for the Enterprise section of the company
-Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment.
-Engage with customer stakeholders to define and measure the value of the Enterprise section.
-Engage with the Sales team throughout the sales cycle to articulate the value of our customer success team to potential customers
-Work directly with Customer Operations and Product teams to create a positive experience for large customers with escalated needs
-Develop onboarding and getting-started materials for key customers to increase account usage and retention
-Develop and refine internal processes to ensure efficient and consistent management of large customers with multiple accounts -Develop and perform webinar sessions to increase prospective and existent customers for Enterprise
SymantecBCS - EMEA Platinum Client Manager
Jul. 2013 - Jul. 2014DublinManage the partnership with Partner/Affiliate/Enterprise customers, a portfolio of mainly multinational Fortune 500 accounts, in close cooperation with Symantec's internal product management and marketing, technical support, sales, professional services, security, legal and other service operation teams. Act as an escalation point for critical technical and business issues. Ensure all aspects of customers contract implementation are met: project scope, deliverables and timelines. Supporting business authentication services customers, including former VeriSign authentication business products, within the Symantec Business Critical Services organization, covering digital certificates, PKI, TC Trust Center, code signing, Validation and ID protection service VIP, one time password OTP and Fraud Detection Service FDS.
SymantecTech Support Engineer
May. 2011 - Jun. 2013Assist customers to enroll, install and troubleshoot SSL certificates, Digital ID's, Code Signing Certificates, Device Certifiates, Client Authentication etc
Working with Platinum customers on complex PKI client solutions. Providing customers with upgrade recommendations and forward them to the corresponding sales representative. Working closely with Client Manager, Pre Sales Engineers and Implementation Managers on solutions for technical issues customers are facing.
Dell TechnologiesMultilingual Senior Storage Analyst
Jan. 2011 - May. 2011Assist Business customers to install, configure and troubleshoot Storage Device
DellTechnical Lead
Sep. 2009 - Jan. 2011Supervision and Training of a multilingual technical Support Team for Desktop and Laptop Support.
DellOperation Support Specialist
Sep. 2008 - Aug. 2009Supporting the technical teams in technical support case closure in different languages. Providing customer support. Negotiate between technical support teams, Technical Account Managers and customers. Set up call backs to customers etc.
Royal Caribbean InternationalInternational Ambassador
Aug. 2004 - Dec. 2007
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