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Work Background
At MergeSenior Account Manager
Nov. 2024Stockholm, Stockholm County, SwedenI lead strategic client relationships from onboarding through delivery and performance optimization. I partner closely with customers to align marketing and CRM strategies with business goals — improving lifecycle tracking, conversion rates, and retention. My focus is on driving measurable ROI and fostering long-term trust across diverse client portfolios.
HuezCustomer Success Manager
Nov. 2023 - Dec. 2024I owned the customer success function, ensuring smooth onboarding, data-driven engagement, and retention across B2B clients. I collaborated cross-functionally with product and marketing to enhance adoption, reporting, and feature utilization. My role was centered on helping clients achieve measurable growth and aligning success metrics to business outcomes.
The Hero LoopSenior Account Manager
Mar. 2022 - Nov. 2023Stockholm, Stockholm County, SwedenLed sales and marketing initiatives that doubled user acquisition within three months. Managed partnerships with NGOs and municipalities, developed community-driven campaigns, and tracked KPIs to measure engagement and satisfaction. Focused on connecting mission-driven organizations with scalable digital engagement strategies.
Lumen TechnologiesSr. Account Manager MDU/BDP
Apr. 2018 - Jul. 2021New Brighton, MinnesotaManaged enterprise accounts in building development, achieving 95% retention and consistent revenue growth. Developed tailored technology solutions, negotiated renewals, and conducted QBRs to strengthen customer partnerships. Recognized for balancing client advocacy with business performance.
Lumen TechnologiesSales Manager
Oct. 2016 - Mar. 2018Roseville, MinnesotaOversaw retail sales team and consistently met and exceeded quota. Recruited, trained, and supported sales team. Focused on scalable growth and shared client success.
AT&TNational Account Executive
Jan. 2014 - Jun. 2016Bloomington, MinnesotaLed national enterprise accounts with a $5M+ pipeline, delivering customized telecom solutions for retail and real estate clients. Negotiated contracts, managed renewals, and collaborated with marketing teams on co-branded client initiatives. Consistently exceeded performance and satisfaction targets.
AT&TRegional Account Manager
Jan. 2012 - Dec. 2013Bloomington, Minnesota
AT&TRegional Data Manager - Minnesota
Oct. 2010 - Dec. 2011Bloomington, Minnesota
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