Daniel Gerardo Britez Rodriguez

Education Specialist @Deriv.com

Content WriterCopywritingLive ChatCustomer ServiceCall CenterResearcherEducationHRMarketing

Education Specialist and AI-assisted content creator with a background in customer experience, training, and team leadership in the fintech industry. I specialize in researching, testing, and simplifying complex topics to create educational and marketing content for global affiliate partners. My professional path includes roles in customer support, training, and team leadership at Deriv, along with international client service experience as cabin crew with Emirates Airline in Dubai. These experiences helped me develop strong communication, problem-solving, and cross-cultural collaboration skills. I actively use AI tools such as Claude, AI Studio, and Veo to research, generate, and optimize content, combined with creative software like Adobe After Effects and Premiere for video and educational materials. Native Spanish speaker, fluent in English, with working understanding of Portuguese.

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Work Background

Education Specialist

DerivEducation Specialist

Nov. 2024Asunción, Paraguay

Customer Service Team Lead

DerivCustomer Service Team Lead

Jul. 2021Paraguay

Cabin Crew

EmiratesCabin Crew

Dec. 2010 - Dec. 2018Dubai, United Arab EmiratesBusiness Class Cabin Crew Steward

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