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Work Background
SolventumWound Documentation Specialist
Nov. 2025Heredia, Costa Rica• Responsible for accurately collecting, reviewing, and maintaining clinical wound data associated with
medical equipment use.
• Key client-facing resource, supporting healthcare providers and internal teams through the accurate and
compliant documentation of wound-related clinical data associated with the company’s medical
equipment solutions
• Collaborates with clinical, sales, and operations teams to ensure documentation quality, data integrity, and
timely reporting, contributing to effective patient care and optimized medical device utilization
SolventumCustomer Support Specialist
May. 2024 - Nov. 2025Belén• Processed and managed order entry, tracking, and fulfillment across multiple systems, ensuring accuracy and timely delivery.
• Provided detailed product information and technical support, specializing in Wound VAC therapy devices for negative pressure wound therapy (NPWT).
• Investigated and resolved customer complaints and service issues with a focus on root cause analysis and process improvement.
• Responded to pricing, shipping, and inventory inquiries with up-to-date data, leveraging ERP and CRM systems for efficient resolution.
• Maintained in-depth knowledge of inventory control procedures and logistics to support product availability and order accuracy.
BMA Group Global3D Quality Analyst
Mar. 2022 - Mar. 2024Escazú• Quality Assurance: Conducted quality control inspections for Amazon's Prime Air project, ensuring video data met standards for drone labeling and obstacle avoidance during landing.
• Audit Control: Supervised incoming video streams for accuracy, consistency, and completeness prior to processing by the labeling department.
• Identified and flagged missing visual details and inconsistencies to enhance the precision of machine learning training data.
• Ensured adherence to quality assurance protocols, contributing to the continuous improvement of drone vision and collision avoidance systems.
• Collaborated with cross-functional teams to maintain high data integrity and support the overall safety and performance of autonomous drone operations.
ConcentrixCustomer Service Advocate
Aug. 2021 - Mar. 2022Pavas• Served as a customer service representative for CIGNA, providing high-level support to premium clients with a focus on personalized service and case resolution.
• Managed complex insurance inquiries, offering detailed guidance on medical treatment coverage, policy benefits, and claim procedures.
• Maintained ongoing case follow-ups to ensure client satisfaction and continuity of care, escalating issues as needed for expedited resolution.
• Delivered tailored insurance recommendations aligned with medical needs and policy terms, promoting informed healthcare decisions.
• Utilized CRM systems to document interactions, track case progress, and uphold compliance with HIPAA and company protocols
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