Acumen SolutionsSenior Consultant
Aug. 2004 - Aug. 2010McLean, VAAs a Senior Consultant, I led initiatives to meet business demands for several high-profile clients. I efficiently analyzed each client’s business strategy to design a QA plan to optimize technology and staffing to achieve overall objectives. I collaborated with client project managers, technical leads, senior directors, and vice presidents on both technical and business sides to meet business requirements and deliver high quality results. I managed QA teams in platform testing and implementation and presented test results and recommendations to clients. ★As a Business Analyst for Time Warner Cable, I implemented Salesforce.com for their Customer Care Team and developed use cases and managed performance QA teams. ★I served as QA Lead for NII, where I created Value-Added Services for NII Latin America. Also, I managed the testing schedule, budget, and resources for handset testing of new VAS services. I supervised testing in Mexico, Peru, and Texas and administered testing and defect tracking using Mercury Quality Center. ★As Senior Quality Assurance Lead for Comcast, I spearheaded high-prole Salesforce.com (SFDC) Integration. I directed performance and functional testing for a four-person team of consultants, testing the integration with Client’s Enterprise Product Catalog and other web services. In addition, I led user acceptance testing, presenting demonstrations to stakeholders and field agents. Also, I designed, scripted, and executed reports using LoadRunner and Performance Center. ★In my role as Project Lead and Quality Assurance Lead for Neustar Inc., I directed QA testing on Common Short Code Application, Registry Infrastructure, and Ultra DNS testing. ★As a business Technologies and Performance Test Engineer and Senior Quality Assurance Lead for America Online, I managed multiple QA projects in consecutive roles with increasing responsibilit