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Work Background
TrugreenSr Director, Business Process Arch & QA
Sep. 2021 - Jul. 2023United States
PowerSchoolSr Director
Mar. 2021 - Sep. 2021
HobsonsSr Director of QA
Oct. 2019 - Mar. 2021Arlington, Virginia
gategroupDirector, QA and Support
Nov. 2011 - Oct. 2019Reston, VirginiaIn my I present role, I have established company-wide quality assurance processes, transforming the company’s largest applications and products in airline services, supply chain, ERP, commercial, and retail platforms. I have launched frameworks for functional, automation, performance, and security testing areas. ★Client Service: I strive to deliver exceptional customer service through comprehensive business and systems evaluation, testing, and follow-up.
★Project Management: Currently, I lead a team of 50 to create, track, and report on $5M annual budget, including both CAPEX and OPEX expenses. I have advanced the Capability Maturity Model from Level 1 to Level 3. Also, I managed full regression testing of Release 2.1.1/EAP implementation at eGate and using Neoload, I managed load testing and executed smoke and benchmark scripts.
Travelex Global Business Payments/ Verisign Inc.Senior QA Lead Analyst
Nov. 2010 - May. 2011Washington DC Metro AreaIn consecutive roles, I directed QA efforts across multiple projects and increased overall business function through strategic cooperation among US and offshore teams.
★Operations Management: At Travelex, I supported several projects and applications, including invoicing project with teams in US and UK.
★Project Management: I led Verisign’s Naming Services IPS teams in US and India in an agile environment. Also, I collaborated with project managers, product managers, scrum masters, and developers to ensure proper roadmap testing.
Acumen SolutionsSenior Consultant
Aug. 2004 - Aug. 2010McLean, VAAs a Senior Consultant, I led initiatives to meet business demands for several high-profile clients. I efficiently analyzed each client’s business strategy to design a QA plan to optimize technology and staffing to achieve overall objectives. I collaborated with client project managers, technical leads, senior directors, and vice presidents on both technical and business sides to meet business requirements and deliver high quality results. I managed QA teams in platform testing and implementation and presented test results and recommendations to clients. ★As a Business Analyst for Time Warner Cable, I implemented Salesforce.com for their Customer Care Team and developed use cases and managed performance QA teams. ★I served as QA Lead for NII, where I created Value-Added Services for NII Latin America. Also, I managed the testing schedule, budget, and resources for handset testing of new VAS services. I supervised testing in Mexico, Peru, and Texas and administered testing and defect tracking using Mercury Quality Center. ★As Senior Quality Assurance Lead for Comcast, I spearheaded high-prole Salesforce.com (SFDC) Integration. I directed performance and functional testing for a four-person team of consultants, testing the integration with Client’s Enterprise Product Catalog and other web services. In addition, I led user acceptance testing, presenting demonstrations to stakeholders and field agents. Also, I designed, scripted, and executed reports using LoadRunner and Performance Center. ★In my role as Project Lead and Quality Assurance Lead for Neustar Inc., I directed QA testing on Common Short Code Application, Registry Infrastructure, and Ultra DNS testing. ★As a business Technologies and Performance Test Engineer and Senior Quality Assurance Lead for America Online, I managed multiple QA projects in consecutive roles with increasing responsibilit
Anteon CorporationSenior QA Manager, Federal Emergency Management Agency
Apr. 2003 - Jul. 2004Chantilly, VAIn this role, I created functional, regression, stress, and load testing for the development of a web-based grants program.
Computer Aid Inc.Software QA Engineer Lead, America Online
Feb. 2002 - Apr. 2003Ashburn, VADuring my tenure at Computer Aid, I led QA initiatives for high-profile projects on the AOL billing team.
Computer Aid Inc.QA Lead/Tester
Jan. 2002 - Dec. 2003
MicroStrategy / Strategy.comQuality Engineer / Sr Operations Engineer
Aug. 1999 - Feb. 2002Vienna, VAIn this role, I managed technical and business-related reporting to department heads across the organization.
Lockheed MartinSoftware Engineer, Govt Agency
Jun. 1997 - Aug. 1999Alexandria, VAAt Lockheed Martin, I transitioned a mainframe platform to a client/server platform and developed a training program for the new application.
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