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Work Background
NTT Global Data CentersClient Project Manager
Aug. 2024Cyberjaya, Selangor, MalaysiaDuties - lead and direct concurrent client projects from concept to final implementation, contributing to the pre-sales process by providing proposals. - Ensure projects deliver the as-sold solution, stay within budget, and meet deadlines while maintaining quality and client satisfaction. - Manage client satisfaction, commitment, and expectations, handling escalations as needed. - Overseeing the entire project lifecycle to ensure client requirements are met, timelines are adhered to, and deliverables are achieved. - Ensure effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance, while performing any other related tasks as required. Successes - Successfully delivered multiple fast-track projects within the timeline, scope and budget. Cases - Managed three concurrent fit-out projects for hyperscaler clients, resulting in a 20% increase in operational efficiency. - Managed project budgets effectively, resulting in significant cost savings without compromising on quality. Cases - Delivered a major upgrade project 10% under budget by optimizing resource allocation and negotiating better vendor contracts. Specific Projects - Concurrently Managing multiple fast track projects in 6 months for Hyperscaler client with 1.25MW of IT load maximum power demand.
Comba TelecomProject Manager
Aug. 2019 - Feb. 2025Selangor, Malaysia- Responsible to plan, lead and manage the successful delivery of projects to ensure good profitability and quality at the program level which includes multiple projects such as In-Building Coverage , Repeater, Femto facility and maintenance. - Assisting the general manager to monitor profit & loss for the key accounts and implementing cost control to maximize profitability and cash flow for the company as well as project reporting. - Managing risks & issues and taking corrective measurements; coordinating the projects with their interdependencies and utilizing resources across projects. - Supporting and providing guidance to the project team to resolve project issues throughout project implementation. - Managing stakeholder’s communication (Project Teams, Subcontractors), tracking and reporting the progress update/presentation to management and customers. - Act as primary project interface or contact point to customers, ensuring good customer satisfaction and developing good customer relationships. - Planning and coordinating knowledge transfer to engineers and subcontractors via mentoring, workshops and etc. - Delegating, communicating, monitoring, coaching and motivating all members of the project team regularly and positively.
AccentureContenet Moderator
Aug. 2018 - Jul. 2019Selangor Malaysia- Perform customer service responsibility. - Ensure to be always compliant to the audit process. - Work together with Subject Matter Experts on quality scoring. - Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project. - Perform ad-hoc task given by the Superior. - Make decisions according to the defined policies and procedures. - Identify improvement opportunities in work flow and suggest solutions. - Interface effectively with other internal and client teams.
Ferco Seating MalaysiaProject Manager
Jan. 2015 - Jul. 2018Selangor, Malaysia- Responsible for client progress meetings on and off site, cost control, invoicing, variation claims, invoice payment resolution and conditions of contract. - Worked closely with other departmental managers to promote overall company effectiveness. - Managed the project team including any subcontractors. - Ensuring projects and programs are executed using agreed standards & processes - Reviewed and approved all project documentation. - Resolved any problems and issues that arose. - Undertook all monthly project financial cost reporting. - Preparing status reports for use in communication to stakeholders. - Escalating issues and areas of concern to senior managers. - Ensured staff and subcontractor’s time sheets were accurately completed. - Generating Work Packages and Work Instructions. - Provided project support for all off site activities.
Optix Global Sdn BhdAssistant Engineering Manager
Jan. 2013 - Dec. 2014Kuala Lumpur, Malaysia- Responsible for project planning, management, co-ordination, support, staff training and oversee the progress to meet the customer’s deadline and quality standards. - Organize efficiently to reduce cost and increase utilization of resources in order to achieve the target of project completion every quarter of the year. - Execute and support end to end IBC tendering processes which cover bid managements, proposal write-ups, BoQ and pricing preparations, tender clarifications and contract negotiations. - Support sales team to develop competitive strategies including strategic business model, feasible action plan and execution to achieve sales target. - Organize and conduct new product trials, demonstrations, client presentations. - Develop and drive marketing programs including business cases, successful stories, brochures and workshops to support penetration into new clients. - Representing the client’s interest, building good relationship and maintain rapport with customer by listening and resolving their concerns. - Engaging specialists and select sub-contractors.
Grandstar Resources Sdn BhdOperation Manager
Mar. 2010 - Dec. 2012Selangor, Malaysia- Responsible for project planning, management, co-ordination, support, staff training and oversee the progress to deliver the customer’s expectations and quality standards. - Organize efficiently to reduce cost and increase utilization of resources in order to achieve the target of project completion (PNL). - Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities. - Representing the client’s interest, building good relationship and maintain rapport with customer by listening and resolving their concerns. - Meetings with Building Management for technical demonstration and negotiation when necessary. - Recruit employees; lead, assign, direct, and evaluate their work; and oversee the development of staff competence. - Confer with management, implementation team, and marketing team to discuss project specifications and procedures. - Develop and implement policies, standards and procedures for the engineering and technical work performed in the department. - Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services. - Provide support as needed on related projects.
Optix Global Sdn BhdFAE Engineer
Mar. 2008 - Feb. 2010Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia- Provide application assistance for all Remotek products including technical support and after-sales service (band selective repeater, fiber optic repeater, cable booster, channel selective repeater, frequency shift repeater and interference cancellation repeater) via telephone, e-mail and customer visits. - Provide cross-reference support and act as the technical expert between the China factory and worldwide customers. - Participate and provide technical training for customers, trading partner and personnel. - Knowledge in design and implement the In-Building Coverage for 2G/3G antenna active and passive system.
CT Technology Sdn BhdProduction Supervisor
Jan. 2006 - Oct. 2006Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia- Coaches operators by communicating job expectations such as planning, monitoring, appraising, counseling, disciplining, initiating, coordinating, and enforcing systems, policies, and procedures. - Maintains work flow by monitoring steps of the process, setting processing variables, observing control points and equipment, monitoring personnel and resources, studying methods for implementing cost reductions. - Contributes to team effort by accomplishing related results as needed.
FoxconnProduction Planner
Jul. 2005 - Dec. 2005Indianapolis, Indiana, United States- Planning sequence of assembly, installation, and other manufacturing operations for guidance of production workers. - Determining the status of assigned projects, expedites operations that delay schedules and alters schedules to meet unforeseen conditions. - Preparing production reports. - Making sure each operation meets shipping dates according to sales forecasts or customer orders - Planning and scheduling workflow for each department and operation according to previously established manufacturing sequences and lead times.
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