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Work Background
Service Delivery Manager
InvGateService Delivery Manager
Aug. 2025- Led the end-to-end delivery of a SaaS solution for a strategic client, ensuring timely execution and goal alignment. - Coordinated cross-functional teams (Product, Engineering, Sales, Customer Success) to guarantee seamless service delivery. - Acted as the primary point of contact for the client, aligning business needs with internal strategy. - Identified, mitigated, and resolved operational risks to maintain service continuity. - Monitored key performance indicators (KPIs) related to delivery, client satisfaction, and operational efficiency. - Conducted on-site client visits to reinforce relationships and enhance collaboration. - Ensured ongoing product adoption and high-level support throughout the client lifecycle.
Lead Systems Management
KyndrylLead Systems Management
Jul. 2023 - Aug. 2025México
Message Broker Sr
GlobantMessage Broker Sr
Jun. 2021 - Jul. 2023Mexico City, Mexico
Middleware Technical Leader
IBMMiddleware Technical Leader
May. 2017 - Jul. 2023Mexico City Area, Mexico
Middleware Coordinator, T-Systems outsourcing of SAT
T-Systems MéxicoMiddleware Coordinator, T-Systems outsourcing of SAT
Jan. 2013 - Apr. 2017Mexico City Area, Mexico
Sr. Websphere infrastructure Consultant, Liverpool
LiverpoolSr. Websphere infrastructure Consultant, Liverpool
Jan. 2011 - Dec. 2013Mexico City Area, Mexico
Websphere Consultant, outsourcing of SAT
ASKA IT ConsultingWebsphere Consultant, outsourcing of SAT
Jan. 2009 - Jun. 2011Mexico City Area, Mexico
Novell Consultant, outsourcing of SAT
NovellNovell Consultant, outsourcing of SAT
Jan. 2008 - Dec. 2009Mexico City Area, Mexico
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