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Network Power<100 people
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💬100%
Customer Service
🔥66%
Startup Founder
💸66%
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Work Background
EntelectProgram Manager
Apr. 2025South Africa
BackbaseProgram Manager
Sep. 2022 - Feb. 2025EMEA"I specialize in assisting financial institutions implement the BackBase Engagement Banking platform, which accelerates their digital transformation by harnessing the capabilities of a unified, single-platform solution. This approach enables banks to strategically re-architect their services around the customer experience." Managing statement of work with
Absa GroupLead Technology Partner - Business banking
Jan. 2022 - Aug. 2022Johannesburg Metropolitan Area"I served as the pivotal technical liaison bridging business and technology realms, overseeing the end-to-end execution of digital transformation initiatives for business banking. This included managing projects from inception through to production support, handling inter-departmental dependencies, and facilitating strategic planning and prioritization sessions. I regularly provided portfolio updates at the C-Suite level, collaborating closely with product owners, solutions architecture, and senior stakeholders to ensure project deliverables aligned seamlessly with the digital transformation roadmap."
Absa GroupIT Development Manager Digital Channels
Jan. 2021 - Jan. 2022Johannesburg Metropolitan Area"I facilitated collaboration among product owners, engineering teams, and stakeholders to ensure alignment on priorities and meet delivery timelines. My responsibilities included communicating project statuses, evaluating trade-offs, and proactively identifying and resolving risks and issues. Leading a cross-functional team including backend, web, and mobile developers, I conducted scrum stand-ups, retrospectives, and refinement and review sessions with solutions architects. One notable achievement was implementing a Home Loans self-service capability on a mobile app, enabling customers to download statements and tax certificates. This solution resulted in a 20% reduction in call center inquiries."
NedbankSenior Project Manager
Jun. 2019 - Apr. 2020Johannesburg, Gauteng, South AfricaKey Responsibilities and achievements
"I oversaw projects from ideation and initiation through to design, implementation, and successful delivery. I maintained effective communication with C-level stakeholders to cultivate relationships with in-country chief executives and chief compliance officers, ensuring project adherence to local regulatory policies across Eswatini, Namibia, Zimbabwe, and Lesotho. One of my key accomplishments was leading the migration of Associated Parties customer data from manual spreadsheets to the Oracle Flexcube branch system, achieving compliance with regulatory requirements. Additionally, I managed the remediation of non-compliant customers, resulting in the mitigation of approximately R10 million in annual financial risk. I enhanced requirement analysis processes by advocating for engagement with key stakeholders in each country, which significantly boosted the adoption of new processes and improved overall project outcomes."
Absa GroupSenior Technical Project Manager
Jan. 2019 - May. 2019Johannesburg Key Responsibilities and achievements:
"I spearheaded a team of 15 developers and testers, both local and international (from India), in executing a technical infrastructure upgrade project across eight African countries. The initiative focused on enhancing new customer onboarding processes and lowering operational and maintenance costs. Additionally, I implemented a reporting alert process that reduced downtime in User Acceptance Testing environments across all eight countries."
Absa GroupIBM BPM Delivery Manager/Scrum master
Jan. 2016 - Dec. 2019Johannesburg Area, South Africa"I spearheaded the adoption and promotion of IBM BPM workflow implementation at an enterprise level in collaboration with solutions architecture. Leading a team of 20 cross-functional engineers locally and internationally (from India), I oversaw the implementation of multiple process automation projects totaling a budget of R50 million. Notably, I implemented an enhanced due diligence process for Financial Intelligence Centre Act (FICA) compliance, mitigating potential financial losses of up to R100 million. Additionally, I achieved significant operational improvements, including reducing merchant card onboarding time from 8 days to 3 days. I also re-engineered customer onboarding processes, improving call center agents' document processing time from 3 days to 8 hours. Furthermore, I successfully led a strategic program to deliver Application Programming Interfaces (APIs) and Web Services, replacing a legacy credit system. This initiative resulted in a dramatic improvement in response turnaround times for personal loan applications, reducing processing from 48 hours to real-time pre-approval."
Standard Bank GroupIBM BPM Delivery Manager
Jul. 2015 - Aug. 2016Johannesburg Area, South Africa"I directed a team of 10 developers in the development and implementation of a compliance reporting workflow, specifically the Risk Data Aggregation Report (RDARR), to ensure compliance with BCBS 239 requirements. Additionally, I supervised the implementation of an online customer origination process, which introduced new features for cross-selling new products to both existing and new customers."
Standard Bank GroupProject Manager
May. 2008 - Jun. 2015Johannesburg Metropolitan AreaI led a cross-functional development team across local and international locations (India and Belarus) for key projects. I introduced a channel-agnostic account origination process workflow that standardized user experience across all products. Additionally, I oversaw the replacement of legacy UI interfaces with a channel/product-agnostic web interface across 700 branches in South Africa, integrated with SAP CRM. This initiative resulted in new features, reduced load times, and streamlined operations. I also implemented fraud mitigation measures for debit card fraud, successfully reducing financial losses by R50 million. Furthermore, I managed the development and deployment of a cutting-edge mobile banking platform, enabling mobile transactions for the bank. Additionally, I participated in a security initiative to pilot Multi-Factor Authentication and a Biometric system aimed at mitigating internal fraud at call centers and physical branches.
Standard Bank GroupProgram Administrator
May. 2008 - Dec. 2009Johannesburg Area, South AfricaI worked in IT retail banking. I assisted in maintaining the programme budget and resources capacity using Microsoft excel spreadsheets. . I assisted in capturing risks, dependencies and issues on SharePoint, I supported the project managers in updating of project schedules on Microsoft project
Standard BankProject Manager
May. 2008 - Jun. 2015Johannesburg Metropolitan AreaI led a cross-functional development team across local and international locations (India and Belarus) for key projects. I introduced a channel-agnostic account origination process workflow that standardized user experience across all products. Additionally, I oversaw the replacement of legacy UI interfaces with a channel/product-agnostic web interface across 700 branches in South Africa, integrated with SAP CRM. This initiative resulted in new features, reduced load times, and streamlined operations. I also implemented fraud mitigation measures for debit card fraud, successfully reducing financial losses by R50 million. Furthermore, I managed the development and deployment of a cutting-edge mobile banking platform, enabling mobile transactions for the bank. Additionally, I participated in a security initiative to pilot Multi-Factor Authentication and a Biometric system aimed at mitigating internal fraud at call centers and physical branches.
Standard BankProgram Administrator
May. 2008 - Dec. 2009Johannesburg Area, South AfricaI worked in IT retail banking. I assisted in maintaining the programme budget and resources capacity using Microsoft excel spreadsheets. . I assisted in capturing risks, dependencies and issues on SharePoint, I supported the project managers in updating of project schedules on Microsoft project
MTNProgramme Administrator
Aug. 2005 - Jul. 2006Johannesburg Area, South AfricaI was part of the billing program sponsored by the Finance and Marketing department. My responsibilities included assisting project managers in maintaining and updating program budgets using Microsoft Excel. Additionally, I supported project managers in updating project plans within Microsoft Project (MSP).
Co-operative Bank of KenyaCorporate Customer Relationship Manager
Jan. 2003 - Apr. 2005KenyaI served in the Corporate Finance department, where I provided advisory support to public sector clients on portfolio management. I identified customer needs through cross-selling and upselling products, and referred them to appropriate department units for further assistance as required.
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