Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Geesoft Systems (Pvt) LtdSoftware Application Developer
Oct. 2019 - Jun. 2023Harare, ZimbabweI develop and implement applications and programs for the backend processing systems used in businesses and organisations as part of team of developers. The nature of the work is largely focused on creating for consumers. This involves understanding user needs, developing software solutions, monitoring performance and modifying programs as needed by the consumer. My day to day involves the following • Analyze users’ needs and then design, test, and develop software to meet those needs. • Recommend software upgrades for customers’ existing programs and systems. • Design each piece of an application or system and plan how the pieces will work together. • Create a variety of models and diagrams (such as flowcharts) that show programmers the software code needed for an application. • Ensure that a program continues to function normally through software maintenance and testing. • Document every aspect of an application or system as a reference for future maintenance and upgrades. • Collaborate with other computer specialists to create optimum software. •Developed a web-based back-end and front-end payment platform for healthcare related expenses in economically unstable areas for Kwali4u using C# asp.net, crystal reports, and SQL. The system is currently live and 5000 + members have been onboard and active • Skills: C# | VB.Net | .Net Framework | MSSQL | PHP | JavaScript | MySQL | HTML | CSS | Bootstrap | SAP Crystal Reports | Dev Express Reports | Web services | Git | REST API | Postman | Visual Studio | .Net Core | Entity Framework | IIS (Hosting) | Windows Services | Visual Studio Code • Certifications & Training: Google IT Professional Certificate (Coursera), Huawei Datacom Certification (HCIA), Introduction to SQL (Simplilearn), C# and .Net Essential Training (LinkedIn) • Interest: Blockchain, Machine learning, Soccer • Other Skills: Excellent brainstorming abilities, Ability to meet strict deadlines, Solid understanding of software development lifecycles
eLearning SolutionsPlatform Specialist
Apr. 2019 - Jul. 2019Harare, Zimbabwe• Research, design, build, document and support ongoing automated processes for mobile and endpoint deployment and management Moodle • Manage and maintain client configuration and security compliance standards across all endpoint devices • Identify opportunities for automation and deploy automation improvements to reduce request turnaround time such as subscription time of learning bouquets and mobile devices and make more efficient use of front-line resources • Develop, implement, and support the Moodle Learning platform and corresponding SCORM files • Research and test new operating systems, hardware, deployment tools, and management tools • Train in-house IT Support and Sales staff on platform fundamentals, maintenance and backup
Geesoft Systems (Pvt) LtdWeb Developer
Nov. 2018 - Apr. 2019Harare, Zimbabwe• Creating a website using standard HTML/CSS practices • Working closely with the web Project manager to produce the website • Constant communication with other colleagues in the business to develop and deploy their content – and ensuring a clear establishment of what could be created within what timeframe • Researching different software programs, maintaining software documentation • Implementing contingency plans in case the website goes down • Maintaining and expanding/enhancing the website once built
AfricomNOC Technician
Mar. 2011 - Jul. 2017Harare, Zimbabwe• Routing & Switching • Upstream data supply monitoring and tuning. • Comfortable working on windows, UNIX, Linux. • Installation and integration of networking equipment. • In-depth knowledge of networking protocols TCP/IP, UDP and ICMP. • Sound knowledge of the modems, routers, switches and other hardware. • Proficient on working in IP addresses, firewalls, wireline and wireless networks. • Comfortable working on command line, GUI and home networking environment. • Exceptional ability to analyze and resolve the issues of the customers • Provide first line fault resolution using ITIL set standards. • Network surveillance, data network nodes, server and applications • Fault management through set escalation procedures and approved SLA’s. • In-house support to Field Technicians, Engineers and Sales Teams • Customer technical assistance and support on trouble issues of CPE’s and services • Getting desktop PCs assembled and Operating systems & other applications installed • Producing reports on network productivity, plans and issues for higher management use. • Ensuring proper working and high availability of all the network related equipment. • Provide network support for enterprise level operations. .
AfricomContact Center Agent
Jul. 2010 - Mar. 2011• Answered, transferred, located and directed calls to the appropriate locations. • Handled requests to place phone numbers on Do Not Disturb (DND). • Located staff members utilizing web-based alpha messaging system. • Monitored and initiated communication in the form of PA announcements. • Maintained daily call schedules. • Provided backup for PBX Call. • Communicated effectively and fluently. • Maintained telephone etiquette whilst responding to telephone calls. • Maintained good voice levels when answering routine questions. • Answered complex questions through research into information resources. • Documented all customer contacts in accordance with established guidelines. • Ensured to investigate and correct errors accurately.
Delta Beverages ZimbabweIT Support Analyst
Mar. 2008 - May. 2009• Remarkable experience in installation, maintenance and repair of computers • Huge knowledge of Internet and Intranet information services • Deep knowledge of Office 2007 and Outlook 2007 • Familiarity with LAN and WAN technologies • Amazing ability to work with diverse populations • Wide knowledge of TCP/IP, DHCP, DNS and wireless data communications • Outstanding ability to enforce creative solutions • Managed company-wide hardware and software standard. • Imparted hardware and software technical support. • Reviewed status of employee's hardware and software installations. • Handled installation of licensed and third party software. • Analyzed emerging technologies and user requirements. • Imparted technical support and training to staff. • Established training materials and written procedures. • Installed computer equipment and software updates. • Extended website technical support. • Outlined HTML blast emails and online surveys. • Formulated Microsoft Access queries. • Operating system and desktop software installation, PC upgrade and network troubleshooting. • Worked with management team to develop risk management policy document.
Intch is a Professional Networking App for the Future of WorkSee more people like Tawanda on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
883518 people
15
Customer Service Manager
23
Chemical Engineer @ Shenxiang Lithium Investments
15
Admistrator @ Destiny Kids Academy
307989 people
15
Customer Service Manager
19
Virtual Assistant
15
Biology Teacher