My professional background is primarily in IT support, IT administration, and help desk operations, with additional exposure to NOC responsibilities and some development work. I spent four years at Geesoft (2019–2023), where I was responsible for ensuring that systems, networks, and user environments remained stable, secure, and functional. My role involved supporting users directly, resolving technical issues, managing system configurations, and maintaining the overall health of IT infrastructure so that business operations could continue without disruption.
I worked extensively on troubleshooting hardware, software, and network issues, assisting users remotely and on-site, and making sure problems were resolved properly rather than temporarily patched. I also handled user account management, permissions, system monitoring, and routine administrative tasks across servers and business systems. Part of my responsibilities included monitoring systems availability and responding to incidents, which gave me practical exposure to NOC-type environments where uptime and reliability were critical.
One of my key achievements was building a reputation as someone dependable when systems failed or users were stuck. I was often the first point of contact, and I took ownership of issues until they were fully resolved. I also contributed to improving internal structure by documenting recurring issues, streamlining support processes, and helping prevent problems before they occured.
Alongside support and administration, I also did some development work, mainly building and maintaining websites and small internal tools that helped automate manual tasks. This gave me a deeper understanding of how systems work end-to-end, which made me more effective in troubleshooting and supporting technical environments.More...