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Work Background
Finance Business Partner
Concentrix CorporationFinance Business Partner
Sep. 2020Consolidate financial support for clients, manage yearly budget, report monthly financial performance, growth and provide guidance for engangement to improve KPIs for account management
Finance Analyst - Carrier Management
Concentrix CorporationFinance Analyst - Carrier Management
Jan. 2016 - Aug. 2020El SalvadorManage Telecom services budget, report spending and accruacy to budget on a monthly basis. Support IT organization Managing telecom services, new orders, contract review and management.
Financial Analyst - Procuremenet
Concentrix CorporationFinancial Analyst - Procuremenet
Jan. 2011 - Dec. 2015El SalvadorSupport procurement and management of telecom services, manage contract for new services, disconnect for services no longer required and manage payments for telecom services.
Work Force Management Analyst
Stream Global ServicesWork Force Management Analyst
Aug. 2006 - Dec. 2010El SalvadorManage individual Queue for productivity/performance metrics, report daily performance to Operations Manager, manage Agent schedules. Create schedule solutions for supporting Operations initiatives that require productivity impact to reduce exposure and maintain service level
Techsupport Agent
DELLTechsupport Agent
Aug. 2005 - Aug. 2006El SalvadorProvide over the phone Techinal support for end users on Dell computers primarily focus on Hardware support with limited OS software support
Administrative Assistant
Dycsa S.A de C.V.Administrative Assistant
Jun. 2003 - Jul. 2005El SalvadorProvide Administrative support for Construction company, manage production groups payroll, mangage adhoc Oracle payroll system, manage international procurement logistrics
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