Rocio Luna Juárez is an accomplished Customer Specialist at Concentrix Corporation, where she has been instrumental in enhancing customer engagement and satisfaction. With over three years of experience, Rocio excels in developing innovative strategies that streamline communication and resolve client issues efficiently. Her passion for customer service and her ability to foster strong client relationships have consistently resulted in increased customer loyalty and retention. Rocio holds a degree in International Business Administration and is committed to driving excellence and continuous improvement in all customer interactions.More...
Mohammad Malkawi
Content Moderator@Concentrix Corporation
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Justas Valavicius
ePromoter@Concentrix Corporation
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Jerilee DAULAT
Associate Director@Concentrix Corporation
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With over 19 years of experience in the business process outsourcing (BPO) industry, I bring a comprehensive background in operations, client services, training, and quality management. My journey led me to CNX, where I currently serve as the Associate Director for Global Service Delivery.
In my role, I have the privilege of leading a dynamic operations team within a matrix environment, fostering collaboration across functional departments, and leveraging synergies with our Global Account and Site Delivery Leadership teams. My commitment to delivering excellence extends across borders, as I work closely with teams in both Manila and Dublin, aligning efforts to uphold CNX's cultural values.
Prior to joining CNX, I served as a vendor partner lead for a reputable fintech firm based in the United States. Here, I honed my expertise in managing vendor relationships across diverse geographies, ensuring seamless integration and alignment with organizational objectives.
Moreover, I have a proven track record of success in driving operational performance and financial sustainability. My experience includes overseeing operations for a financial services account, where I diligently worked towards achieving performance metrics and financial targets.
Notably, I am passionate about process improvement initiatives and have a keen eye for identifying areas of enhancement. My proficiency in implementing effective process improvements has consistently yielded tangible results, driving performance optimization across sites.
Furthermore, I am proud to hold certifications in Six Sigma Green Belt and Project Inclusion, tailored for the customer service environment, with a focus on enhancing customer satisfaction (CSAT) and first contact resolution (FCR) metrics.More...
Reagan Zaballa
Manager Ii@Concentrix Corporation
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Judivic Ebao
Operations Manager@Concentrix Corporation
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Eddie Lim
Remote Sales@Concentrix Corporation
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Background in Engineering. Had experience in technical sales, project management, technical calculations, well versed in writing and composition, good knowledge skills. Translations, data entry. Good in computer skills, LLM model trainer.More...
Long Tran
Operations Manager@Concentrix Corporation
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As an Operations Manager at Concentrix Vietnam, I led cross-functional teams to optimize workflows, enhance service delivery, and improve key performance metrics. I was responsible for managing daily operations, ensuring SLA compliance, overseeing employee training, and driving continuous process improvements to enhance efficiency and customer satisfaction. My role also involved stakeholder engagement, strategic planning, and mentoring team leads to achieve operational excellence.More...
Carlos Mendes
Operations Manager@Concentrix Corporation
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Crescimento gradual, ambição profissional e baseada em princípios básicos de respeito, profissionalismo e aprendizagem.More...
Ivan Manolov
Customer Care@Concentrix Corporation
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I’m currently working in Concentrix as a customer care, but looking for something additional.More...
Varun Khanna
Senior Director@Concentrix Corporation
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Rommel Zamora
Chief Technical Officer@Movent Inc.
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Rommel Zamora is a seasoned technology executive currently serving as the Chief Technical Officer at Movent Inc., a leading digital marketing company. He brings to the role a wealth of experience in technology strategy, digital transformation, and team leadership. Throughout his career, Zamora has demonstrated an exceptional ability to drive innovation and improve operational efficiency. Prior to Movent Inc., he held several senior technology roles where he honed his skills in project management and strategMore...