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Work Background
SkyVibe Restaurant & LoungeGeneral Manager
Jan. 2025Laurel, Maryland, United StatesI was brought into SkyVibe not to maintain an existing operation, but to build the restaurant from the ground up into a scalable, professional brand. In practice, my role functions as a Vice President of Operations — overseeing all systems design, financial tools, team development, and guest experience strategies while repositioning SkyVibe as a modern restaurant for families and corporate clients.
Key Contributions:
• Systems Implementation: Built all core operational frameworks, including payroll/tip distribution, vendor/inventory schedules, labor control, cost reporting, and weekly/monthly financial dashboards.
• Training & Development: Designed FOH & BOH training programs covering menu knowledge, 12 Steps of Service, hospitality philosophy, role-based SOPs, and ongoing manager development.
• Leadership Structure: Established and mentored a management team (Bar Manager, Service Manager, Executive Chef, Admin/Shift Support) with clear accountability, alignment, and coverage.
• Operational Turnaround: Transitioned SkyVibe from an unstructured startup to a professionalized restaurant with consistent systems, guest standards, and scalable processes.
• Brand Repositioning: Implemented a rebranding strategy to separate our SkyVibe Lounge nightlife while elevating our SkyVibe Restaurant into a stand-alone brand designed for family dining, corporate events, and modern hospitality experiences.
• Expansion Preparation: Built systems with scalability in mind, preparing the business for future multi-location growth and franchising potential.
Impact:
• Stabilized operations and improved team morale, retention, and accountability.
• Created clarity for ownership through transparent financial reporting and performance tracking.
• Elevated SkyVibe’s reputation as a new-age restaurant blending Afro-fusion cuisine, hospitality culture, and operational excellence.
Victory LapSoftware Sales Fellow
Aug. 2022Columbia, Maryland, United StatesVictory Lap transforms how individuals and companies connect to create successful career opportunities. Victory Lap identifies and screens top sales talent, provides them with intensive sales training, introduces them to hiring managers, and provides alumni support to ensure success.
Burtons Grill, LLCGeneral Manager
Jul. 2021 - Jul. 2022Riverdale Park, Maryland, United States• Achieved financial objectives in a full-service restaurant with a sales volume of $1.2 million
• Attracted patrons by developing and implementing marketing, advertising, and public and community programs.
• Accomplished restaurant human resources objectives by recruiting, orienting, training, and developing a team of 150 employees
Destiny Chasers Academy Inc.Destiny Chasers Academy Inc. – Founder & CEO
Mar. 2020Hanover, Maryland, United StatesAs the founder of a hospitality training and consulting company designed to equip professionals and organizations to excel in service and leadership.
Key Contributions:
• Pulling from over a decade of cross-industrial experience, I developed the proprietary BUILD Methodology, integrating emotional intelligence, relational energy expertise, and productivity frameworks.
• Delivered workshops and consulting for restaurants and service organizations, blending the 12 Steps of Service and 7 Links of Quality with modern training tools.
• Built digital and tech-enabled learning systems for scalable training delivery.
• Mentored young professionals entering hospitality and customer service careers.
Impact:
• Helped hospitality professionals improve consistency, confidence, and guest satisfaction.
• Supported businesses in creating stronger training, accountability, and leadership systems.
Wilmot & CompanyCo Founder & COO
Jan. 2020Co-founded a Medtech + Fashtech startup creating therapeutic clothing for individuals with sensory processing challenges.
• Led operations, logistics, and organizational development.
• Helped bridge design, technology, and health for a social impact product.
Founder GymCohort 8 Member
Apr. 2019 - Jun. 2019As a Cohort 8 of Founder Gym for our startup Black Men Who Blog, I worked and trained with industry leaders in the startup, tech, and venture capitalist space on how to build and scale our company. This training has helped me build business relationships within the startup ecosystem.
86majestyFounder & CEO
Jun. 2017Jessup, MarylandFounded a digital media and storytelling platform to amplify underrepresented voices, later rebranded to 86Majesty.
• Built brand strategy, community engagement, and content creation systems.
• Established partnerships with writers, entrepreneurs, and thought leaders.
• Focused on redefining narratives around Black men and culture through digital publishing and events.
Burtons Grill, LLCGeneral Manager / Assistant GM
May. 2017 - Jul. 2022Riverdale Park, Maryland, United StatesWorked within a respected, polished casual restaurant group, first as Assistant GM and then General Manager, leading a $1.2M+ operation with 150 employees.
Key Contributions:
• Full P&L accountability: met/exceeded sales, labor, and COGS targets.
• Built, trained, and mentored a large FOH/BOH team with multiple staff promoted into management.
• Drove guest satisfaction by strengthening service standards and coaching on “Burtons Polished Service.”
• Increased beverage sales through wine seminars and upsell training.
• Operated within Burtons’ corporate frameworks—mastering financial reporting, inventory systems, and compliance.
Impact:
• Improved operational efficiency and team accountability.
• Delivered consistent financial performance while sustaining Burtons’ hospitality promise.
TDCustomer Service Representative II
Aug. 2016 - Feb. 2017New Carrollton MD• Proficiently serve as an active Certified Money Out Champion, Business and Consumer Lender, and Notary for the Store with plans to increase loan volume
• Coach team members on identifying sales opportunities for consumer loans and may refer customers to appropriate store employees or internal business partners such as TD Ameritrade, TD Auto Finance, and TD Merchant Services
• Assess Business and Personal customer information and suggest appropriate product and service solutions.
• Coordinate Employee Appreciation Bank at Work Events with our current and prospective Small Business Customers at their location or within the store
• Provide supervision, coaching, mentoring of Teller and Platform staff to positively reinforce behaviour
• Review documents and accept Business loan applications before forwarding them to our Small Business Lending Team.
• Approve financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that will impact Store financial results
• Participate in transaction investigations including Wire Transfers, Global Security Investigations, and account fraud.
TDCustomer Service Representative II / I
Aug. 2015 - Feb. 2017New Carrollton MDServed as both Consumer and Business Banking CSR, supporting lending, sales coaching, and compliance for one of the largest financial institutions in North America.
Key Contributions:
• Certified Consumer & Business Lender; managed new loan applications and advised clients on financial products.
• Coached staff on identifying sales opportunities, increasing store productivity.
• Approved transactions and monitored risk to minimize fraud and financial loss.
• Coordinated community engagement events (Bank at Work), strengthening local small business relationships.
Capital Care, Inc.Direct Support Professional
Mar. 2015 - Mar. 2016Washington D.C. Metro AreaSupported individuals with developmental disabilities in residential and community settings.
Key Contributions:
• Coordinated medical appointments, compliance paperwork, and dietary/financial needs.
• Trained and supervised DSP staff to ensure care quality and regulatory compliance.
• Maintained HIPAA compliance and accurate case documentation.
• Built relationships with families and professionals, ensuring a holistic support environment.
Electrolux North AmericaDigital Communications Correspondence Specialist
Mar. 2012 - Nov. 2014Augusta, Georgia Area• Provide web-based troubleshooting, schedule servicers, resolve customer issues
• Follow up with customers, dealers, and servicer issues, respond to online complaints and inquiries from consumers
• Provide troubleshooting, schedule servicers, resolve customer issues for Frigidaire, Electrolux, and its smaller brands
• Execute warranty agreements according to company's policies with the ability to deviate from said agreement when it benefits the end consumer and is still within company guidelines
• Act as primary point of contact for escalated consumer web complaints as well as the Better Business Bureau
• Resolve issues unique to the company's newest dealer, The Home Depot's customers to help expand the company's area of influence
• Participate in the training of new employees and participated in the creation of the new Harrison In-Warranty department
• Coordinate replacements, order corrections, deliveries and or services for The Home Depot stores nationwide and online, assist stores and consumers with understanding our appliance features and specifications.
Electrolux GroupDigital Communications Specialist
Apr. 2011 - Nov. 2014Provided escalation and service recovery support for Electrolux’s major appliance brands, handling sensitive cases across The Home Depot, BBB, and dealer networks.
Key Contributions:
• Resolved escalated consumer cases, warranty disputes, and service recovery for high-profile accounts.
• Trained new employees and developed SOPs for escalation handling.
• Partnered with national retailers (Home Depot) to manage replacements, service coordination, and customer education.
• Acted as the primary liaison for online complaints and BBB resolutions, protecting brand reputation.
SpherionConsumer Service Group (Electrolux Major Appliances)
Apr. 2011 - Mar. 2012Augusta, Georgia Area• Provide troubleshooting, schedule servicers, resolve customer issues for Frigidaire, Electrolux and its smaller brands
• Manage customer, dealers, and servicer accounts, provide administrative supervisor, floor support for team and designated new hires
• Follow up with customers, dealers, and servicer issues, handle special french door refrigeration call backs for Electrolux consumers
• As a private contractor, I ensured that the contracting company's policies and guidelines are adhered to during each customer, consumer, and servicer interaction
• Participated in leadership round-table discussions to share warranty issues, new product lines, and contractor issues with contracting company's leadership
• Mentored new contractors during and after their probationary periods
• Escalated customer and dealer issues to the Escalation team, Digital Correspondence Group, or management in order to better assist customers when such action is warranted
• Coordinate replacements, order corrections, deliveries and or services for several appliance dealers nationwide and online, assist stores and consumers with understanding our appliance features and specifications.
Reems EntertainmentCo-founder
Jan. 2011 - Jan. 2020New Carrollton MDEntertainment and event management company supporting Sierra Leone’s creative industry.
• Produced live events, talk shows, and music management.
• Oversaw brand partnerships and business strategy.
Aldo GroupAssistant Manager
May. 2010 - Aug. 2010Augusta, Georgia Area• Lead consistent focus on delivering an intimate customer service while ensuring policies and procedures are followed; using best judgment to what best fits business needs
• Establish customer relationships and rapport to build clientele.
• Supervise and motivate team to generate sales and ensure customer satisfaction.
• Manage store revenue, including cash handling and nightly deposits. As well as investigate register shortages and overages.
• Update daily, weekly, and monthly store statistics in Excel. Communicate currents statistics to store manager, district manager, and regional manager on a nightly basis.
• Recruit and interview potential candidates. Input new hire paperwork to Payroll Management in a timely manner.
• Ensure planning, monitoring, and appraisal of employee work results by coaching, rewarding, and disciplinary action.
• Encourage store employees to take ownership in their performance and career development.
EXPRESSCo Manager
Oct. 2008 - Jul. 2009Augusta, Georgia Area• Coach, develop and maximise the success of all associates, implement company selling strategies
• Implement store directives, maximise sales floor, and adhere to visual standards and procedures.
• Ensure employees are knowledgeable of standards, procedures and expectations of store floor sets and updates.
• Responsible of inventory control; receiving and sending of shipment. As well as display of all merchandise on sales floor.
• Ensuring proper zone coverage based on the flow of traffic and available hours to deter theft.
• Search for new markdown items based on list sent from corporate office. Ensure each item is properly marked and scanned into the system.
• Communicate daily with Sales Leads and Store Manager about inventory levels and current sales trends.
• Knowledge of inventory level to properly fill and distribute merchandise through sales floor in designated area. Able to make executive decisions for what best fits the needs of business
Georgia Regents UniversityUndergraduate Research
Aug. 2008 - Dec. 2008Augusta, Georgia Area• Researched the purity of specific King Snake genetic line. Performed PCR, DNA extractions, planned and researched lab extraction techniques
• Conducted literature reviews, Collected and analysed data. Prepared materials for submission to granting agencies and foundations
• Provided ready access to all experimental data for the faculty researcher. Requested or acquired equipment or supplies necessary for the project
• Manage and respond to project related email. Prepare, maintain, and update website materials
• Supervised other undergraduate students working on the research project
• Maintained records on assignment completion, acting as liaison/mediator between the undergraduate students and the faculty researcher
• Attended project meetings. Attended area seminars and other meetings as necessary. Summarised project results
• Prepared progress reports for the Biology Department and funding agency. Monitored the project budget
KnologyDirect Sales Representative
Mar. 2008 - Jul. 2008Augusta, Georgia Area• Sold Broadband Services and bundled services to residential customer in serviceable areas.
• Drove to designated nodes or assigned area for purposes of knocking doors of non-Knology with residents identified by node sheets
• Describe and demonstrated the features, benefits and value of Knology product offerings, services, and billing procedures.
• Maintain company-established homes passed objectives, prospects, closing standards, bundling objectives and sales production standards with a focus on retention and churn management.
• Schedule customer installations in compliance with company policies and procedures.
• Provide assessment of customer premises to identify special wiring or hardware needs in order to ensure timely and efficient installations.
• Participate in the development and implementation of the business strategy for the region.
• Complete sales order forms, documents and reports as required.
Georgia Regents UniversityStudent Assistant
Aug. 2007 - Dec. 2009Augusta, Georgia Area• Coordinated and participate in setting up and maintaining the Gross Anatomy Laboratory on a daily basis, to include ensuring that cadavers, skeletons, equipment, and instruments are in proper working condition.
• Performed special Anatomical preparations, such as vasculature microfils and organ castes that are needed for teaching purposes.
• Coordinated the preservation and maintenance of specimens according to accepted hygienic practices and applicable laws.
• Maintained all osteological materials, models, and demonstration materials within the dissection lab.
• Assisted faculty in order to support the curriculum they conduct through the Gross Anatomy Laboratory.
• Collaborate with students, parents, teachers or professors, school administrators, or counsellors to determine student needs, develop tutoring plans, or assess student progress.
• Assess students' progress throughout tutoring sessions. Administer, proctor, or score academic or diagnostic assessments. Teach students study skills, note-taking skills, and test-taking strategies.
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.
Giclef ServicesOwner and Tutor
May. 2005 - Jan. 2010United States• Travel to students' homes, libraries, or schools to conduct tutoring sessions. Schedule tutoring appointments with students or their parents.
• Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
• Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.
• Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centres.
• Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
• Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
• Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records.
• Identify, develop, or implement intervention strategies, tutoring plans, or individualised education plans (IEPs) for students.
KrogerAssistant Department Manager
Jun. 2004 - Mar. 2008Augusta, Georgia Area• Assist department manager and associates in the achievement of a favourable customer shopping experience and associate interest in customer service relations enhancing Kroger's reputation as the best merchant in the retail food industry.
• Drive sales working with department managers to maximize sales and profits, reduce shrink and improve each store department's contribution.
• Utilise coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.
• Promote and support strong relationships with local community organisations in the surrounding area in which the store operates.
• Serve as liaison providing feedback to Store Manager, District Manager and Coordinators on the effectiveness of Division merchandising and operational plans and programmes.
• Assist with the management of labour and supply costs on a daily basis to meet customer service and financial targets.
• Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends in areas of expertise. Ensure associates and location complies with laws and regulation applicable to the company.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
VariedEarly Career Highlights (Retail, Tutoring & Sales)
Jun. 2004 - Apr. 2011Georgia, United States
Ndegbormei Development OrganisationPart Owner / Legacy Partner
Jan. 1999 - Jan. 2020Ndegbormei Development Organisation (NDO) is a family-founded NGO established by my father, Dr. John B.B. Ganda, in 1982. The organization operates a rural clinic serving pregnant women, new mothers, and children under five, providing critical healthcare, nutrition, and emergency services in areas where the nearest government clinic is often 18+ miles away. NDO also runs youth and women’s training programs in entrepreneurship, leadership, agriculture, and micro-finance to create pathways to self-sufficiency.
Impact:
• Directly contributed to improving maternal and child healthcare access in underserved communities.
• Expanded vocational training opportunities for women and youth, encouraging entrepreneurship and financial independence.
• Strengthened the reputation of NDO as a trusted, community-driven NGO rooted in family values and long-term commitment.
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