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Work Background
Accenture MéxicoProject Control Services Sr Analyst
Jun. 2022Ciudad de México, México-Staffing Manager in PMO for a Mega Diamond Client (+100K USD income). Attending demand for Mexico, US, India and Philippines. - Forecast/Budget supporting for Quality Engineering Towers (+170 Resources) based on capacity plans (per month and Q). - Leadership/Customer reporting (Incidents tracking, automation cases, demand tracking, chargeability for billing). - SME on Power Automate processes implemented to optimize workload time for management. - Power BI Dashboard creation / presentation (leadership and Governance teams reporting level) - Process Innovation using Automation tools (Power Automate, Sharepoint Flows, Make/AirTable) enhancing various repetitive tasks and saving time in the PMO team. (Jira automated notifications on teams, emailing chargeability/invoicing schedules and tasks, notifying RollOffs/Ons automatically, etc.
Carvajal Tecnología y ServiciosIT Project Manager Jr
Mar. 2020 - Jun. 2022Bosque de duraznos, CDMX- Budget Control - WorkPlan alignment through scopes - EDI and eInvoicing implementation projects (OTC & PTP integrations along Customer's ERP's) - Handled Regional proyects (Latam based) - Communication skills among different areas. - Self driven and results oriented. - PMI, Agile, and PUMA Methodologies (High level).
Carvajal Tecnología y ServiciosIngeniero Sr. de Proyectos
Oct. 2018 - May. 2020Bosques de las Palmas, Mexico, MexicoConsultor de proyectos de integración con ERP. Asesoría Fiscal y de Configuración a nivel funcional. Gestión de proyectos de factura electrónica para cuentas TOP.
Carvajal Tecnología y ServiciosTeam Lead de Implementación
Apr. 2018 - Oct. 2018MéxicoGestión de Actividades de equipo. Coaching y apoyo en actividades y con los clientes de los miembros a mi cargo Bridge Comm. entre el Gerente de Implementación y los implementadores.
Carvajal Tecnología y ServiciosIng. de implementación Sr
Oct. 2017 - Apr. 2018Consultor de implementaciones de proyectos de factura electrónica. Miembro del área encargada de la migración a CFDI 3.3 Líder técnico para configuraciones de proyecto de migración.
Philip Morris InternationalProject Manager Jr
Jun. 2017 - Nov. 2017Ciudad de México y alrededores, MéxicoSprints y Epics Development using Agile Methods. Scrum Master in RRP's Project (IQOS Project) Scrum Master Jr. in e-Invoice Development and implementation for Costa Rica and Mexico.
CompuComService Desk Associate
Jun. 2015 - Jan. 2016Software/VPN/Citrix/ & MS Office Tech Support via email and phone for CIT Bank "Back to Basics CompuCom" Acknowledge 2015 Reports/Escalations/Queue and notifications POC for 2nd Shift. Basic Excel Reports/DB creation. 2nd Shift Backlog, "Self-Service" tickets & emails Daily Report. "Quality Top Performer" (June, August, September, October). "Service Now" Ticket Management.
CompuComService Desk Analyst
Apr. 2014 - May. 2015Hardware and Software Tech Support for Walmart Contract. Critical Tickets (P1) and delayed Tickets Analysis for Walmart. "Quality Top Performer" in March, April & May (2015). Ticket Management Within Remedy and ServiceNow Platforms. Data processing via CMD.
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