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Work Background
Jet2.com and Jet2holidaysDestination Manager
Feb. 2023Verona, Veneto, Italy
Ski Andorra & Livigno Ski HolidaysDestination Manager
Feb. 2019 - Feb. 2023Overseas
Neilson Active HolidaysArea Manager
Sep. 2007 - Jan. 2019ItalyOverall responsibility for the purchasing and operation of the ski programme in Italy including new product development and planning. Uses commercial awareness to plan an effective trading strategy and country performance. Maintains a successful and committed team by developing, supporting and motivating staff to achieve their objectives. Encourages others to share feedback and ideas to continuously improve the resort operation and ski programme. Builds constructive and effective relationships with suppliers and colleagues, adapting my approach to achieve the best results for the business. Efficient management of systems, resource and information flow delivering a robust and efficient resort operation. Effectively manages the operation and stock using a heightened commercial awareness and montoring the integrity of the system and quality of work. Proactively plans and identifies risks, developing appropriate recovery methods and maximising results. Manages and influences cross functional teams to objectively deliver against key operational drivers. Creates and encourages a sense of ownership and collaborative teamwork. Successfully negotiates contracts with suppliers and takes ownership for the Italian purchasing role, influencing the programme shape.
MyTravelOperations Manager
Apr. 2003 - Sep. 2007Barcelona Area, SpainManaged the overseas operation in various resorts in Spain and Italy Ski by balancing optimum financial and commercial performance with a cost-effective customer focused environment. Planned, controlled and monitored the resort budget. Managed employees to deliver outstanding performance through effective leadership. Used commercial awareness to plan and highlight trading strategy to the UK commercial departments and effectively delivered required number of late beds, ensuring achievement of targeted rates, volume and mix of product. Achieved optimum utilisation of guaranteed beds and ensured systems and reconciliations were managed. Built constructive and effective relationships with suppliers and colleagues, adapting approach to achieve the best results in the business
Panorama HolidaysArea Manager
Sep. 1998 - Apr. 2003Spain Balearics and Italy SkiOptimised service delivery to the highest standards whilst maintaining a strong brand identity and maximised profit by growing people and identified opportunities for expanding the business. Developed dynamic and innovative customer initiatives whilst maintaining brand culture. Researched and analysed feedback from customers to identify what they were looking for to produce improvement plans and customer loyalty. Developed and implemented continuous improvement plans to maximise profit , adapting sales promotions to meet the needs of the customer and Brand capitalising on special events. Worked with commercial partners by producing marketing plans and buying briefs. Effectively controlled overheads, produced and managed cost effective resort budgets in line with company guidelines. Worked to meet objectives, standards, deadlines and targets with a good awareness of how profit was to be achieved. Encouraged a learning culture, based on the feedback of others. Challenged ways of working for continual improved efficiency which created a positive and effective team spirit.
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