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Work Background
Media Barn, Inc.Vice President, Customer Experience Research
Jan. 2009Arlington, VALead end-to-end strategic research for high-impact clients. Oversee full lifecycle of research engagements across healthcare, government, education, nonprofit, and media sectors. • Scaled CX research offerings from individual contributor to VP, managing teams and consultants. • Conducted 5,000+ qualitative sessions worldwide; lead complex generative and evaluative studies. • Design frameworks to synthesize quantitative and qualitative insights into executive-level storytelling. • Shape research roadmaps aligned with digital transformation, trust, and access equity goals. • Collaborate cross-functionally with product, design, data, policy, and marketing leaders. • Mentor early- and mid-career researchers and established internal best practices and delivery standards.
GlobalEnglish CorporationMarket Research Manager
Jan. 2001 - Jan. 2003• Conducted rigorous UX and customer research to inform enterprise product redesign. • Built scalable survey programs to support sales and product decisions.
Central Garden and PetMarket Research Manager
Jan. 1998 - Jan. 2002• Hired and trained a nationwide group of moderators which reduced average study timeline by 50% and saved $40K annually.
Socratic TechnologiesDirector of Client Services
Jan. 1997 - Jan. 1998• Led usability research of first-generation e-commerce websites for various clients; managed a team of moderators.
The Learning CompanyMarket Research Manager
Jan. 1992 - Jan. 1997• Built an internal research team and aligned strategy with executive goals.
Frost & SullivanSenior Industry Analyst
Jan. 1990 - Jan. 1992• Conducted market analyses of high-tech products; selected to conduct a custom client study and present research findings at company headquarters.
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