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Work Background
ZepzPayment Operations Manager (Investigations & Disputes, Data Operations, API Code Mapping
May. 2025 - Nov. 2025
ZepzPayment Operations Manager (Investigations & Disputes)
Oct. 2023 - Apr. 2025Madrid, Community of Madrid, SpainZepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible. Our brands currently send from 50 to 130 countries, operate in more than 5,000 money transfer corridors worldwide and employ around 1,500 people globally. I support Zepz in achieving an excellent transaction experience for our users by: - Managing relationships with our payout partner network (technical service providers, aggregators, banks, mobile network operators) - Identifying and solving any customer issues / friction points in a scalable way - Investigating and strategically resolving payout performance issues and reconciliation issues with our partners
Sendwave (International Remittance)People Project Manager
Feb. 2022 - Sep. 2023Madrid, Community of Madrid, SpainZepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible. Our brands currently send from 50 to 130 countries, operate in more than 5,000 money transfer corridors worldwide and employ around 1,500 people globally.
SABIS Educational Systems, Inc.Operations Specialist
Aug. 2018 - Jan. 2022Madrid, Madrid, SpainManage and lead new initiatives and existing projects in their entirety. Define the scope of work for new products and develop business requirements in collaboration with multiple departments. Oversee implementation and deployment strategies. Analyse product-specific data to understand the flaws and assess the success of a project based on pre-defined KPIs with the objective of optimizing the overall performance and operational model. Communicate periodic product status reports with management, based on the data and findings captured.
SABIS®Acting Director
Oct. 2016 - Sep. 2018LebanonManage the school operations with a team composed of 30 members, including recruitment, admissions, budgeting, procurement, operations, and finances. Coordinate with the HQ to ensure optimal operations according to the company’s standards, core values, and philosophy. Coach, train, and follow up on employee performance, and conduct yearly appraisals. Follow up on students’ performance (academics, discipline, personal development) and liaise with guardians.
SABIS Educational Systems, Inc.Mathematics Analyst
Oct. 2014 - Sep. 2016LebanonCreate and develop mathematics content for multiple SABIS® in-house products.
SABIS®Academic Quality Controller
Oct. 2012 - Sep. 2016LebanonFollow up on students’ performance by analysing results and trends, identifying gaps, suggesting remedial plans when necessary, and ensuring proper implementation. Follow up on teachers’ performance by conducting needed training sessions and class visits, and providing the needed support to ensure that optimal delivery methods and teaching strategies are applied according to the company’s requirements. Conduct yearly performance appraisals for teachers in coordination with the heads of departments. Coordinate with the HQ to ensure that the choice of taught subjects complies with government requirements, external exam requirements, and university admissions. Liaise with guardians to pro-actively support struggling students requiring attention.
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