Requests
0
Personal Pitch
Customer Success & Client Experience Specialist | Retention, Engagement & Process Optimization
0
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Bardini & Bernini – Facial Aesthetics ClinicBusiness Operations & Strategy
May. 2025Responsible for business operations, strategy, and growth initiatives in a private healthcare and aesthetics clinic.
• Manage strategic planning, financial performance, and operational processes
• Lead marketing, customer experience, and patient acquisition strategies
• Implement data-driven decision making to optimize business performance
• Coordinate partnerships, vendors, and growth initiatives
Supergasbras Energia LtdaCustomer Experience Specialist
Jul. 2023 - Feb. 2025Led initiatives focused on improving customer experience and operational efficiency within a large-scale energy distribution company.
Key contributions:
• Analyzed customer data and operational metrics to identify improvement opportunities
• Supported cross-functional projects to optimize customer journeys and service processes
• Collaborated with commercial, operations, and service teams to enhance customer satisfaction
• Developed analytical reports to support strategic decision-making
SupergasbrasBusiness Specialist
Aug. 2022 - Jun. 2023Worked in the corporate business area supporting strategic initiatives and operational analysis.
• Conducted business analysis to support commercial and operational decision making
• Developed performance reports and dashboards using Excel
• Supported cross-department initiatives aimed at improving efficiency and results
• Contributed to strategic planning and business performance monitoring
SupergasbrasCorporate Trainee
Mar. 2021 - Jul. 2022Selected for a competitive corporate trainee program designed to develop future business leaders within the organization.
• Rotated across business units gaining exposure to operations, strategy, and commercial functions
• Participated in strategic projects involving process improvement and performance analysis
• Developed strong skills in problem solving, communication, and stakeholder management
Prosumir Aproveitamento EnergéticoCommercial Intern
Feb. 2020 - Nov. 2020Commercial Intern
Supported commercial and marketing activities for an energy solutions company.
Key responsibilities:
• Identified and mapped potential sales opportunities
• Assisted in client outreach and relationship development
• Conducted market analysis and competitor research
• Prepared commercial proposals and presentations
• Supported marketing strategies and digital campaigns
• Participated in industry events and trade fairs representing the company
Parmíssimo Distribuidora De Alimentos Ltda.Quality Assurance Intern
Jul. 2019 - Jan. 2020Quality Assurance Intern
Worked in quality assurance and production monitoring within a food manufacturing environment.
• Conducted physicochemical and microbiological analyses of raw materials and products
• Monitored production processes to ensure quality standards and regulatory compliance
• Identified production deviations and supported corrective actions
• Assisted in implementation of quality procedures and operational guidelines
• Participated in training programs for employees on quality and hygiene practices
Intch is a Professional Networking App for the Future of WorkSee more people like Gabriela on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
748996 people
24
Business Expansion
21
Sócio proprietário @ Grupo Harp
15
Consultant - Strategy & Transformation @ DHAIGHAN CONSULTING
226187 people
24
Business Expansion
21
Sócio proprietário @ Grupo Harp
15
Consultant - Strategy & Transformation @ DHAIGHAN CONSULTING