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Work Background
awoo Intelligence Inc.Head of Product Management
Sep. 2022Taipei, Taipei City, TaiwanAs Head of Product Development, I lead strategic forecasting and roadmap execution, ensuring alignment with business goals. I drive innovation through collaboration, performance metrics, and strategic partnerships, positioning our organization as an industry leader. •Drive business forecasting by analyzing product and industry trends, translating insights into actionable product roadmap strategies. •Manage and execute the product roadmap, ensuring alignment with strategic objectives and timely roll-out of features. •Facilitate clear communication across teams to ensure all stakeholders understand product features and plans, enhancing collaboration and efficiency. •Develop performance metrics for Product Managers, emphasizing adoption, efficiency, quality, and business impact. •Lead a team of product managers, designers, and technical support specialists, overseeing the development and launch of solutions on the awoo AMP platform. This platform enables merchants and customer service teams in Taiwan and Japan to perform self-service configuration, driving innovation and user empowerment in a dynamic marketplace. •Collaborate with key stakeholders, including executives, sales, marketing, and customer success teams, to gather insights and align product development efforts with overall business strategy. •Drive product innovation through market research, customer feedback, and competitive analysis, ensuring our solutions remain at the forefront of industry trends and meet evolving customer needs. •Champion a culture of continuous improvement and learning within the product development team, fostering creativity, collaboration, and accountability.
Morpheus AIProduct Manager
Jul. 2021 - Jun. 2022* Work closely with CX staffs/manager across time zones to collect and digest customer needs and then translate them into actionable product plans. * Iterate over design concepts with our designers based on findings from user session data and customer experience tools. * Work closely with developers and engineering managers to ensure new product specs have been scrutinized from an engineering perspective to reduce risks. * Document and prioritize requirements for upcoming product releases and launch activities. * Craft internal and communications with staffs around the world, and shadow customer calls to acquire insights with creative perspective.
awoo Intelligence Inc.Senior Product Manager
Apr. 2019 - Jul. 2021Taipei City, Taiwan*Lead end-to-end AI product development from understanding the user requirements to successfully delivering products in a production environment. *Work with product owners and scrum engineering teams to build products. *Develop and manage product portfolio, roadmap and product backlogs. *Work closely with the AI team to develop best Japanese & Mandarin NLP models that can be implemented as solutions to eCommerce companies. *Work with software engineering, data engineers, data scientists, architects and business to design actionable strategic products. *Deep understanding of SEO and SEM. *Lead the product from concept to design, specification, implementation, and analysis *Work with the Customer Success team to understand Clients' needs and help them to remove clients' issues responsively. *Monitor client metric to make sure the product meets their expectations. Use data to identify features or processes that can be optimized in the following iteration. *Deliver performance reports to clients to help them to understand the product value and possible solutions that product is able to provide.
awoo Bros. Internet, Inc.Product Manager
Jul. 2016 - Apr. 2019Taipei City, Taiwan*Maintain strong relationships with implementation and business development teams to ensure solutions meet product goals *Serve as an interface between stakeholders to obtain product input and ensure awareness and comfort with plans *Define product requirements, stories and personas. *Supports with backlogs, working regularly with the team to refine and add detail where needed
awoo Intelligence Inc.UX Designer
Sep. 2015 - Jun. 2016Taipei City, Taiwan*Develop wireframes and flows that are based on user needs.
*Ensure the optimization process thoroughly reviews user behavior in order to identify areas of potential opportunity to increase the number of unique users on Online SEO tools.
*Develop a tracking plan to ensure meaningful events and valuable user actions will be monitored.
*Design user interview questions based on user behavior data collected thru on-premise databases and online analytics tools.
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