Business Operations and Customer Experience specialist with corporate background in the energy sector and entrepreneurial leadership experience. Proven track record in process redesign, performance management, and commercial structuring within complex organizational environments.
Former professional at Supergasbras (part of SHV Energy, a Dutch multinational group), where I led cross-functional initiatives focused on customer experience implementation, operational efficiency, and strategic planning. Strong expertise in KPI development, financial analysis, budget management, and process optimization.
Entrepreneurial experience scaling a healthcare business through pricing restructuring, operational redesign, and structured growth strategy, achieving significant revenue expansion within five months.
Recognized for analytical thinking, execution capability, and ability to connect strategy with operational implementation.More...
Leonardo Almeida
Ux Designer Specialist@Enali Inc.
Verified
UX and design specialist with over 20 years of experience, leading creative projects and digital experiences in agencies and startups.
Post‑graduate in Emotional Design and Full‑Stack Development, with CSPO certification, combining creativity, technology and agile methodologies.
Passionate about innovation, user research and leading multidisciplinary teams to create products that delight people.More...