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Work Background
General Manager
Guarantee Dental CentersGeneral Manager
Apr. 2024EgyptBoard of Directors & CEO Consultant, Leading development team, Leading quality control team, Leading HR team, Leading Marketing team,
Branch General Manager
Guarantee Dental CentersBranch General Manager
Nov. 2021 - Mar. 2024El Sheikh Zaid, Al Jizah, EgyptImprove customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Accountable for branch financial target achievements. Maintain an orderly workflow according to priorities. Much more, ...
Digital Marketing Specialist
FreelanceDigital Marketing Specialist
Sep. 2021Cairo, Egypt- I can create Social Media Marketing content. - Boost Social Media Posts. - Create a Marketing Objective, KPI, & Target Persona. - Perform A/B Test. - Provide analytic reports, with results. - Lead Generation. - Email Marketing Campaigns (Mailchimp). - Create emails, & social media ads related to email campaigns. (took the digital marking nanodegree from udacity.com).
Medical director/ branch manager
Egyptian centre for implants & cosmetic dentistryMedical director/ branch manager
Jan. 2019 - Aug. 2021Dr. Bassem Samir, Zayed Branch.Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Accountable for branch financial target achievements. Maintain an orderly workflow according to priorities. Much more, ...
Dentist
Egyptian centre for implants & cosmetic dentistryDentist
Jan. 2018 - Dec. 2018Cairo, Egyptrun diagnosis, create treatment plan, perform dental treatment, write prescription, follow up.
dental assistant
Egyptian centre for implants & cosmetic dentistrydental assistant
Jan. 2017 - Dec. 2017Cairo, Egyptinfection control, x-ray, & medical history, manage, & prepare instruments & materials, manage & prepare patients for diagnosis & treatment.
Dentist
Elrawda hospitalDentist
Jan. 2017 - Dec. 2017Cairo, Egyptrun diagnosis, create treatment plan, perform dental treatment, write prescription, follow up.
Dental Assistant
Elrawda HospitalDental Assistant
Jan. 2016 - Dec. 2016Cairo, Egyptinfection control, x-ray, & medical history, manage, & prepare instruments & materials, manage & prepare patients for diagnosis & treatment.
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