Joy Travel MarketChief Information Officer
Aug. 2020 - May. 2021Moscow City, RussiaIt was a start-up company. I was reporting directly to Executive Committee. Building for Business and Information Technologies infrastructure so that solutions are as cheap as possible, as solution oriented as possible, no company should have any of the technologies that will be used and shared by the customers. Customers will sense the quality as soon as they will start working with the web sites, in the emails and SMS's shared with them. Together with a team of 2 person who are managing the outsourced companies, the approach to Information Technologies like "IT is only a cost centre ", is changed.
Building Infrastructure, creating business analysis document with the companies, working with Software development company to create a web site which reflects the company's approach to customers, Google Workplace usage which helps to minimize dramatically the costs of Fileserver, security system, emailing, drive and data security., by the help of google. Meet application specially during pandemic times it helps people to work from home easily and effectively. Integration of the CRM, WhatsApp application with the call center and with an AI interface system can give support to customers which they had never had this kind of service before.