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Work Background
CeCo LTDVisioneer - Advisor
Aug. 2021Turkey- Developing WEB Based apps by HTML-CSS, BOOTSTRAP 5, PHP, MySQL, jQuery, Java Script on Training, Patient Care, Gaming etc.
- Giving support and advices to start-ups.
- Developing IOS and Android applications on training and education, patient care and gaming.
Joy Travel MarketChief Information Officer
Aug. 2020 - May. 2021Moscow City, RussiaIt was a start-up company. I was reporting directly to Executive Committee. Building for Business and Information Technologies infrastructure so that solutions are as cheap as possible, as solution oriented as possible, no company should have any of the technologies that will be used and shared by the customers. Customers will sense the quality as soon as they will start working with the web sites, in the emails and SMS's shared with them. Together with a team of 2 person who are managing the outsourced companies, the approach to Information Technologies like "IT is only a cost centre ", is changed.
Building Infrastructure, creating business analysis document with the companies, working with Software development company to create a web site which reflects the company's approach to customers, Google Workplace usage which helps to minimize dramatically the costs of Fileserver, security system, emailing, drive and data security., by the help of google. Meet application specially during pandemic times it helps people to work from home easily and effectively. Integration of the CRM, WhatsApp application with the call center and with an AI interface system can give support to customers which they had never had this kind of service before.
Coral Travel TürkiyeIT Director
May. 2015 - May. 2020Moscow, Russian FederationDirecting the IT (Information Technologies) in Russia, Ukraine and Georgia for the most popular Travel Tour Company Coral Travel. Manage 30 people in 3 countries and different cultures. This position is also responsible for directing the IT of Royal Flight Airlines (5 airplanes owned and planes 10 rented), Sunmar Tour Company, CTM (Coral Travel Market) companies. Totally giving services for almost 2000 customers internally and almost 20 companies either as an integration point or as a center of HUB. Highlights & Achievements:
• Re-Organization and Support of IT for three countries
• Planning Disaster Recovery Center (DRC) for all three countries
• Creating the policies according to ITIL and COBIT standards
• Reducing the cost of IT by consolidating the services in different countries
• Request Management
• Project Management • Vendor Management
• Represent IT in all countries in the Management Board
UNIVERA COMPUTER SYSTEMSCUSTOMER SERVICE DIRECTOR
Jul. 2011 - Apr. 2013Izmir, TurkeyAdminister customer service processes for the largest software company in Turkey, known for developing programs operating in the Fast-Moving Consumer Goods sector. Supervise more than 60 customer service employees, create and implement customer management programs, and develop business continuity plans designed to ensure the company’s survival in the event of a natural or man-made disaster. Visit major clients, working on-site to ensure customer satisfaction, and represent the customer service department to the management board.
Credit Europe Bank Russia & UkraineVice President Information Technology
Oct. 2005 - May. 2010MOSCOW & KIEVManaged all IT operations for a major bank with 150 branches in Russia and 25 branches throughout the Ukraine, coordinating support for retail, corporate, treasury, and credit card customers. Planned for new IT services, coordinated risk management activities, and represented the IT and Business Development Divisions to the Managing Board. Maintained hardware and software services, oversaw call centre activities, and built internal controls designed to protect the bank against money laundering activities. Developed and implemented strong security procedures, tested disaster recovery operations, and trained bank employees on a range of security topics.
UNIPAGeneral Manager
Sep. 2004 - Sep. 2005IZMIRDirected the reorganisation of the biggest Hospital Automation Software Company in the Aegean region, developing software programs for more than 50 state hospitals, as well as 10 University Hospitals, and 5 private hospitals. Worked directly with the company’s management board and customers to define the company’s products and services, managed departmental budgets, and reengineered the Sales, Software Development, Technical Support, Call Centre, Accounting, Human Resources, and Outsourcing divisions to better align them with corporate objectives and to meet the requirements of ISO9000 Quality Control certification.
CECO LTDCO-FOUNDER
Jan. 2002 - Sep. 2004IZMIREstablished and managed an up-and-coming IT consulting company known for providing the highest quality project management services. Developed corporate processes and procedures designed to mitigate risk and improve customer service. Sold HP and IBM mid-frame computers, hired and trained employees, directed corporate budgeting and scheduling activities, and oversaw on-site installations and corporate training initiatives.
SOFT SOFTWARE COMPANYAGEAN REGION MANAGER
Jan. 2000 - Jan. 2002ISTANBULOversaw a regional team charged with developing applications and other IT products for a leading provider of IT solutions for the Logistics and Transportation Sector. Coordinated annual budget planning functions, developed processes aimed at increasing the company’s customer portfolio, and maintained the highest possible customer satisfaction levels.
Tukas Food IndustryIT MANAGER
Jan. 1993 - Jan. 2000IZMIRProvided comprehensive IT support for all corporate divisions including Accounting Systems, Human Resources, Factory and Stock Management, and Reporting. Developed IT investment plans designed to upgrade the company’s systems, increasing productivity while ensuring the company’s ability to compete in the long term.
DAPRO SOFTWARE COMPANYPROJECT MANAGER
Jan. 1988 - Jan. 1993IZMIRDeveloped software for Hospital Automation Systems, directing all aspects of the project from initial development to final implementation. Identified and mitigated project risks, planned effective use of resources, and provided status reports to the Technical Manager, the customer, and other stakeholders.
Ege UniversityRESEARCH ASSISTANT & SYSTEM PROGRAMMER
Jan. 1986 - Jan. 1988IZMIR• Giving support to the Mainframes (IBM 4341- IBM 4381)
• Following up the performans and making necessary tunning to Operating system VSE/SP and CMS
• Generating weekly reports regarding the usage of the systems
• Worked in the group called EARN (European Accademic Research Network) and Agean University became the first node in Turkey, means as of todays words the first point which connected to Internet.
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