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Work Background
Pinnacle ICTTraining Academy Manager
Oct. 2024South AfricaThe Training Academy Manager plays a crucial role in the development and implementation of training programs within an organisation. Primary responsibilities: Program Development: Design and develop training programs that meet the needs of the organisation and its employees. This includes creating curricula, training materials, and assessment tools. Needs Assessment: Conduct assessments to identify training needs within the organisation. This may involve surveys, interviews, or performance evaluations. Facilitation and Delivery: Oversee the delivery of training sessions, workshops, and seminars. This may include training employees directly or managing a team of trainers. Evaluation and Improvement: Assess the effectiveness of training programs through feedback, testing, and performance metrics. Use this data to continuously improve training offerings. Budget Management: Develop and manage the budget for the training academy, ensuring resources are allocated effectively. Stakeholder Collaboration: Work closely with other departments and stakeholders to align training initiatives with organisational goals and strategies. Staff Development: Recruit, train, and manage trainers or instructional staff, ensuring they are equipped to deliver high-quality training. Compliance and Standards: Ensure that training programs comply with relevant industry standards and regulations. Reporting: Prepare reports on training activities, outcomes, and metrics for senior management. Technology Utilization: Leverage technology and e-learning platforms to enhance training delivery and accessibility. Overall, the Training Academy Manager is responsible for fostering a culture of continuous learning and professional development within the organisation.
Reflex SolutionsTraining and Development Manager
Oct. 2020 - Jul. 2024Johannesburg Metropolitan Area
Reflex SolutionsService Desk Manager
Mar. 2018 - Oct. 2020RosebankI am responsible for the administration and management of the service desk which provides support to our clients for all our products and services. Management and administration tasks include ensuring processes, policies and systems are implemented and optimally used, leading and directing the work of others in service desk support activities and ensuring service level targets are achieved.
Integr8SASenior Manager Service Management
Jun. 2017 - Feb. 2018Johannesburg Area, South AfricaEnsures SLA's are implemented and monitored according to client specific contract and Nerve Centre Instruction Booklets Manage and maintain 3rd party service providers/vendors that provide supporting services and products Customer Service Management by effective call management regarding incidents/changes/requests logged Manage the Problem Management Processes and procedures Owns reporting and recommendations on operating efficiencies and improvements Responsible for customer experience feedback/reporting and analysis Resource Management of staff in department Improving processes and procedures to provide superior service delivery to customers
Integr8 ITService Level Manager
Mar. 2016 - May. 2017Johannesburg• Ensures SLA's are implemented and monitored according to client specific contract and NIB • Accountable for the measuring and management of SLA targets and service coordination • Manage working relationship with Partners and 3rd party vendors that provide supporting services and products • Meets with vendor, discusses current issues, and makes sure that expectations are aligned • Handles all issues and development in the area of Vendor Management • Development and improvement of key processes between Integr8 partners and 3rd party vendors • Manages internal control environment, document control objectives, and control design • Retains evidence of control activity • Investigates non-compliance • Owns reporting and recommendations on operating efficiencies and improvements • Define all operating processes for the functional area
Integr8 ITCall Centre Manager
Dec. 2011 - Mar. 2016Johannesburg Area, South Africa• Manage the Nerve Centre (Call Centre/Customer Care Centre) • Manage all client inquiries • Manage resources on site • Manage the service delivery to clients • Manage the resources in the Nerve Centre • Ensure Service Level Agreements do not violated on the call system • Incident Management • Problem Management • 3rd Party Management
BNIMember
Jan. 2010 - Jan. 2011I was a committee member and I represented my event management business on this global business forum.
CTU Training Solutions (Pty) LtdCampus Manager Pretoria
Jan. 2008 - Aug. 2011Education planning, execution, coordinating, organising
Elegante Evvento Studio (Event Management Business)Elegante Evvento Studio CEO
Aug. 2006 - Dec. 2015Pretoria Area, South AfricaEvents Management
SANDFSenior Officer (Lt Col)
Jan. 1992 - Dec. 2008Wonderboom, PretoriaI had different positions during my 16 years in the SANDF as a signal corp officer. I have been involved in the IT field in the SANDF from Training, Project Management and Product System Management.
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