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Work Background
StealthNew Business Development
Jun. 2024
Sayduck | 3D and Augmented RealityHead of Operations
Nov. 2020 - Oct. 2023My role: Enhance operational clarity and efficiency across the organisation and find product-market fit. My responsibilities: Business operations:
- Business operational oversight and analysis
- Cross-functional operations optimization and automation
- KPI's and OKR's
- Organisational structure and hiring
- Team management
- Leadership and communication across all departments
- Led the initiative to become a fully data driven organisation
- Initiated and led internal complex projects that restructured operations for better performance
Product strategy/positioning:
- Market & user research
- ICP, value proposition, GTM, pricing
- Customer feedback aggregation and analysis
- Involved in roadmap building
Took part in company acquisition process:
- Managed and prepared information for Due Diligence: Commercial, Financial, and legal
- Took part in the selling process of the company
TeamgateHead of Customer Success, EMEA & North America regions
Sep. 2018 - Nov. 2020VilniusMy role: Drive business growth by ensuring the retention of existing customer base and keeping business operational activities optimal. My responsibilities: - Management of 350+ B2B customer base. Increased ARR by 10% through up-sell initiatives and kept customer churn rate below markets average rate for 6 consecutive months
- Ensured smooth business cross-functional operations to increase operational efficiency and decrease opex. - Developed infrastructure to aggregate user feedback via all sales and post-sales channels
- Involved in product roadmap development - Brought in clarity in business performance by implementing company KPI's and dashboards
- Managed the support team to attain high quality customer support
SERMOSenior Accounts Manager, EMEA
Jan. 2017 - Sep. 2018Vilnius
SERMO (formerly WorldOne)Coding Manager
Jan. 2015 - Jan. 2017Vilnius
Sabbatical / Extended LeaveBackpacking
Sep. 2013 - Jan. 2015World
Zodiac Maritime Agencies LTDAccounts Administrator - Accounts Management
May. 2008 - Sep. 2013London, United Kingdom
FDI LogBox International LTDCredit Controller
Apr. 2007 - May. 2008London, United Kingdom
UAB Virtual project systemsSystem Analyst
Sep. 2005 - Jan. 2007Vilnius, Lithuania
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