Juan Felipe Duran

Logistics Operations Specialist @talento-io

Database CoordinatorData Entry SpecialistData EntryAssistantCold Calling SpecialistOutbound Sales SpecialistAppointment SetterSales RepresentativeCustomer Support RepresentativeCall Center

International business manager with experience in logistics operations, sales support and client relationship management. Skilled in coordinating operations, analyzing data, managing CRM systems and maintaining proactive communication with clients and internal teams. Good adaptability, strong problem solving skills.

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Work Background

Operation analyst

talento-ioOperation analyst

Apr. 2024Colombia, Medellín- Collaborate with internal teams to ensure operational and sales goals are achieved on schedule. - Communicate with clients and partners to align project deliverables and maintain satisfaction. - Analyze operational data and present insights to support strategic business decisions. - Manage and update client information using CRM systems to ensure data accuracy and improve communication.

Sales operation & client support specialist

Lean Solutions GroupSales operation & client support specialist

Jan. 2023 - Feb. 2024Colombia, Medellín- Conducted coldcalls and prospect outreach to generate new business opportunities and strengthen the customer base. - Managed daily logistics operations while maintaining a focus on client satisfaction and relationship building. - Acted as the main point of contact for key accounts, ensuring clear communication and proactive issue resolution. - Supported the sales department with quotes, rate negotiations and advise proposal to close new deals.

Logistics Coordinator

HubtekLogistics Coordinator

Sep. 2021 - Dec. 2022- Maintained logistics databases, updated customer and account information. - Identified opportunities to increase profitability with the existing customer base. - Addressed and resolved shipping issues, negotiated rates with clients, and managed shipment movements at all stages.

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