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Work Background
Lotus Cars EuropeGlobal CRM (Operations) Manager
Sep. 2022Amsterdam, North Holland, Netherlands
ATS GlobalGlobal CRM Project Lead
Nov. 2021 - Aug. 2022Haarlem, North Holland, NetherlandsTransforming and evolving an inexistent Commercial CRM Operations to a developed and mature way of working, by implementing HubSpot CRM in 4 months: Defining Lead to Cash processes, ensuring
alignment with the organization goals and objectives.
PhilipsProduct Catalogue (Commercial) Manager
Mar. 2019 - Nov. 2021NetherlandsResponsibility to evolve and transform the Commercial product catalogue, working end to end with different stakeholders (Product Managers, Business, Finance, Product Marketing, Regulatory and
Quality), to ensure adoption and process optimization.
Unit4Salesforce CPQ Product Owner – Global IT
Jan. 2018 - Jan. 2019As the Salesforce CPQ Product Owner, I had the responsibility of Unit4 product catalogue, working together with all stakeholders to build the Unit4 product catalog offering.
CPQ strategy and roadmap owner Duties:
Global CRM Product Portfolio management - CPQ
CPQ Architect and Product specialist advisor
Project Management: Acting as a Product Owner in a Scrum – Agile End user training – How to use CPQ?
Unit4Sales Operations Team Coordinator
Nov. 2014 - Dec. 2017Responsible for defining and implement all Sales Operations processes, CRM Salesforce reporting and training as well as documentation.
Data Quality Champion as well as Principal Salesforce advisor.
Adecco PortugalSC Johnson Team Manager
Mar. 2014 - Oct. 2014PortugalResponsible for the day-to-day nationally-wide project and team management, reporting and coordination – Industrial, Logistics and Retail Outsourcing Solutions
Adecco PortugalBosch Project Manager
Sep. 2013 - Jan. 2014Lisbon Area, PortugalResponsible for the day-to-day project and operational management, reporting and team coordination - Industrial and Logistics Outsourcing Solutions Duties:
- Dispatch operational management and team coordination
- Internal and external project reporting: daily, weekly and monthly basis
- KPIs and SLAs: Definition, management and analysis Key Skills:
- Customer focus
- Communication and organizational
- Planning
Microsoft CorporationSales Operations and Business Analyst
Jul. 2011 - Jul. 2013PortugalWorking with a worldwide Leadership sales team - in OEM segment representing $1B revenue yearly - supporting Commercial “Named” Channel Partner at Corporation level Duties:
Coordination, project management and business development
Pipeline, forecast, budget, revenue and CRM analyst
Responsible for team reporting: revenue, KPIs, market research and benchmarking , trends, variance and other relevant data and finance analysis Key Skills:
Sales tools development – CRM, dashboards and Sales database
Excel and PowerPoint advanced user as well as other analytical and sales tools
Leading with a worldwide virtual team
Microsoft CorporationBusiness Development Manager, WW OEM Named
Aug. 2010 - Jan. 2012Responsible for business analysis and development across Named Channel Partners at worldwide level;
Business analysis across worldwide Named sales teams and stakeholders – Pipeline, Forecast, budget, revenue and CRM along with analytical and planning skills.
DIASAHP Account Manager
Jan. 2010 - Jun. 2010Commercial, business and logistic management of the HP Channel Partner;
Member of the start-up HP division Team (Portugal);
Responsible for configurations along with the pre-sales team - Servers, Storage and Software (HP).
Hewlett-Packard PortugalInside Sales Account Manager
Nov. 2007 - Nov. 2009Inside Sales Account Manager, leading with final Clients, all the HP Channel Partner and Distributors - Results and customer oriented, strong forecast analysis and communication skills;
Responsible also for configurations in the Servers and Storage HP segment – Strong technical hardware skills both for storage and servers.
Hewlett-PackardHP University Trainee
Jul. 2007 - Sep. 2007Trainee in all IT areas represented by HP;
Skills in Information Technology, Markets and Negotiation.
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