MicrosoftTerritory Account Manager
Aug. 2023 - Feb. 2024Cairo, Egito- Build and maintain strong relationships with SMB customers, understanding their technical needs, providing guidance on Microsoft products and solutions, and ensuring customer satisfaction and retention. - Offer technical expertise and consultation to SMB clients, assisting with the deployment, optimization, and troubleshooting of Microsoft solutions, including cloud services, productivity tools, and cyber security solutions. - Drive business growth within the assigned territory by identifying opportunities for upselling or cross-selling Microsoft products, collaborating with sales teams to achieve revenue targets, and advocating for new product features or improvements based on customer feedback.